Smart Money People Logo
Go to business site
Share this page
Link copied

StepChange: Debt advice reviews

View other StepChange products
4.95
Based on 16,712 reviews, last reviewed 13th May 2026
96100% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Great service Brilliant, caring and informative approached and helped me get back on track Reviewed on: 13th May 2026
Becks's avatar
Becks

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

StepChange Debt advice reviews (16712)

Very friendly and very helpful.

5
Very friendly and very helpful. They will help you with your debts. Reviewed on: 6th May 2026
Michael Papa's avatar
Michael Papa

Once I started a Debt Management Plan (DMP), they to...

5
Once I started a Debt Management Plan (DMP), they took over the communication with my creditors. The stressful phone calls and letters finally stopped, which gave me back my peace of mind. Reviewed on: 6th May 2026
Catia M's avatar
Catia M

Very helpful

4
Each time I do a review of my finances, they are very helpful and support me in working out an affordable budget Reviewed on: 6th May 2026
Gem G's avatar
Gem G

Amazing company

5
The team at step change have been so helpful and understanding at such a stressful point in my life. They have made such a difference financially to me and given me the chance to breathe again. Reviewed on: 6th May 2026
SB's avatar
SB

Very helpful and non-judgmental.

5
Very helpful and non-judgmental. Redundancy threw us into turmoil and StepChange gave us a solution. Very grateful Reviewed on: 6th May 2026
PB's avatar
PB

Stepchange is a lifesaving organisation

5
I was in a lot of debt and almost losing my mind as my finances had spiralled out of control and I had never been in debt before. Stepchange handled everything after I provided all the required information and I was able to make one monthly repayment, which reduced a lot of stress. My creditors also stopped sending threatening letters which was a weight off my mind. The Debt Management Plan showed exactly what payments were being made each month to each creditor and gave me an estimated debt free date. If there was ever a time that I was struggling to make a payment, the customer service team were so helpful and supportive, trying to work with me to find a solution that could keep my plan active but also keep it affordable for me. I was sometimes able to make reduced payments when times were really tough (although they don't allow you to do this regularly, which is understandable). If you find that you have to keep making reduced payments they allow you to redo your budget to fit your current circumstances. I am happy to say that my debt free date is November 2026 and im counting down the months until that time, when I will be celebrating massively with the knowledge that im finally debt free. Its all thanks to Stepchange. They have been a true lifeline for me and I cannot praise this charity enough. They made the whole process of repaying my debt easy and stress free. My online account shows my statements each month so I can always track my payments. I recommend Stepchange to anyone who is drowning in debt. I would like to thank everyone who works here for working so hard and for being kind, non judgemental and supportive. Reviewed on: 6th May 2026
Jessica B's avatar
Jessica B

I really cannot fault this company.

5
I really cannot fault this company. I never thought I'd be where I am now I have a few more months of my plan and will be debt free. It's been hard living within my means but I have shown I can do it. And won't be making the same mistakes again. From the very begining they have worked along side me and my debts it seems daunting but it really isn't. Reviewed on: 6th May 2026
Lindaw's avatar
Lindaw

They help take away the stress and find a solution.

5
They help take away the stress and find a solution. Reviewed on: 6th May 2026
JayK's avatar
JayK

Great Service

5
They have always Ben polite and none judgmental in all my dealings with them. Always polite and helpful. Reviewed on: 6th May 2026
Huw D's avatar
Huw D

StepChange supported me to get back on track with my...

5
StrpChange supported me to get back on track with my finance and managing of my debt Reviewed on: 6th May 2026
Jacob O's avatar
Jacob O

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill