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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

I was struggling with monthly payments and the proce...

I was struggling with monthly payments and the process was simple and easy, wish I'd done it sooner Reviewed on: 23rd May 2025

Five years of peace of mind

I’ve been with Step Change for over 5 yrs, they don’t charge a fee and have helped me manage my debt and stress by dealing directly with my creditors Reviewed on: 23rd May 2025

My positive experience

I had no understanding of debt and feared the worst when I contacted StepChange. They quickly calmed me down and offered a solution to the problem that lets me lead a relatively normal life if somewhat impoverished. Reviewed on: 23rd May 2025

Freedom from worry

Best thing I did contacting Stepchange , I went from sleepless night, to feeling like I had no worries at all. Easy payment options and no hassle from my lenders, whom I was so sorry to not be able to keep up payments with. I cannot thank you enough. Reviewed on: 23rd May 2025

So easy!

From start to finish, I could track my debt plan. Super easy. Only needed help once because I paid off one of my debts before the plan began. Reviewed on: 23rd May 2025

They gave me a really good service

They gave me a really good service Reviewed on: 23rd May 2025

Helped me at my worst time and gave me a...

Helped me at my worst time and gave me a new start Reviewed on: 23rd May 2025

Help is always there

Stepchange took away any worries I had and made life very easy when I needed help Reviewed on: 23rd May 2025

Felt I was in the right place as soon as I spoke to...

Felt I was in the right place as soon as I spoke to them regarding my situation Reviewed on: 23rd May 2025

Helped me sort out finances, non judgmental and offe...

Helped me sort out finances, non judgmental and offered great advice Reviewed on: 23rd May 2025

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