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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

I would wholeheartedly champion them to anyone.

I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole heartedly champion them to anyone who is struggling and requires some reliable guidance. Reviewed on: 19th May 2026

Don’t know where I’d be without them, truly!

When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being financially controlled. After I left, I didn’t know where to even start or what to pay first with being a newly single mother. The sound of the letterbox moving started to panic me on the daily as I just didn’t know how to pay all these creditors the debts had racked up with for so long, with letters being sent to me constantly with bailiff notices, county court judgements, the lot, genuine fear would flush through me every single day. Step Change have taken this fear away almost completely, they assess the finances and let your creditors know how much you can realistically pay. I did this after an amazing breathing space period that they put in place over Christmas, which helped me so much mentally. I’ve almost paid back all of my debt already and as of November this year I’ll be completely debt free! Thank you so so much Step Change, you’ve given me and my boys our life back. I no longer panic over the sound of the letterbox. I no longer go days without food so my kids can eat instead. It’s truly changed my life and means I don’t have to rely on abuse and I can live my life again! Reviewed on: 19th May 2026

These guys helped change serious worries into a mana...

These guys helped change serious worries into a manageable situation. I wanted to pay my debts but couldn’t afford the interest on top of the monthly payment. Step Change has given me a plan that has given me longer to pay, stopped high interest accruing and an affordable payment amount each month. Reviewed on: 19th May 2026

You guys are a Star!

I was stressed out due to unmanageable debts and had no clue what to do. Heard about stepchange so registered and requested assistance. Whole process was very straigthforward and smooth and they dealt with all the lenders on my behalf. I couldn't have asked for more. I feel more comfortable and confident about my future. Thank you so much for your support and being there for vulnerable people like me. Reviewed on: 19th May 2026

A wonderful organisation

A wonderful organisation helping people at their worst times. It is an invaluable service assisting with rebuilding lives. Reviewed on: 19th May 2026

they help me save my credit score and help me to arr...

they help me save my credit score and help me to arrage my money in and out I have paid all on time with there help Reviewed on: 19th May 2026

Saved me from living with the darkness of debt, took...

Saved me from living with the darkness of debt, took this burden off my shoulders, and back in control, cant thank them enough honestly, if you are in debt and feel overwhelmed the sooner you call them the sooner you will feel supported and not on your own, Reviewed on: 19th May 2026

Very long telephone waits, but vital support.

Very long telephone waits, but vital support. Reassurance and help throughout the process, fears allayed, but they need to be given more resources to help more people. Reviewed on: 19th May 2026

StepChange restored my peace of mind

StepChange is the ideal organisation to help people with debt problems. They are very understanding, reassuring, and not judgemental. They are trusted by the lenders I owe money to, and have been quick to respond to my questions and requests. They have given me peace of mind renewed my sense of hope. Reviewed on: 19th May 2026

Really helpful

Initial call was really good and have been making manageable payments for years Reviewed on: 19th May 2026

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