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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Step Change put my mind to rest by working out an af...

Step Change put my mind to rest by working out an affordable payment to match my finances.I highly recommend there service which is well explained and executed. Reviewed on: 24th May 2026

Helped with organising my bills to pay of my debts r...

Helped with organising my bills to pay of my debts reliving the stress that built up Reviewed on: 24th May 2026

Depth hepl

Step change hepled us through a very difficult time in our life. And help to resolve a situation with depth due to a change in our health issues that we were unable to do. They're advise and support is truly appreciated. Excellent service when you need it. Reviewed on: 24th May 2026

Great service and communication.

Great service and communication. Reviewed on: 24th May 2026

Helpful, considerate, made to feel at ease.

Helpful, considerate, made to feel at ease. Reviewed on: 23rd May 2026

You really get the help without being judged

Kind, helpful, empathetic, knowledgeable, caring, patient and professional Reviewed on: 22nd May 2026

Amazing company, reassuring and truly life changing...

Amazing company, reassuring and truly life changing when you can see no way forward Reviewed on: 22nd May 2026

Life changing

Contacting Step change changed my life since i signed up all the stress went and now I am working towards paying everything off. I would so recommend Step change for anyone having sleepless nights. Reviewed on: 22nd May 2026

Good very helpful and quick to use

Good and quick to use and very helpful Reviewed on: 22nd May 2026

Life savers

I was very worried about how much I owed, then StepChange came to the rescue. Very helpful and friendly staff. The app is very easy to use. Reviewed on: 21st May 2026

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