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StepChange: Debt advice reviews

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4.95
Based on 16,717 reviews, last reviewed 13th May 2026
96300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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Latest highest rating:

4

Really helpful friendly team professionally delt wit... Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026
Franz 's avatar
Franz

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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StepChange Debt advice reviews (16717)

Absolutely outstanding

5
I have found all the people I have spoken to at stepchange from the beginning to be lovely, helpful, kind and just there when you are going through something so hard in your life. Its not easy to say you need help with your finances especially to a stranger, but all the wonderful people I have been speaking to have been amazing, genuine and very understanding. Reviewed on: 6th May 2026
Sharon Taylor-Holland's avatar
Sharon Taylor-Holland

What an amazing company, so helpful, understanding a...

5
What an amazing company, so helpful, understanding and non-judgmental. Would highly recommend Reviewed on: 6th May 2026
Leanne Millard's avatar
Leanne Millard

Highly recommend step change. Changed my life

5
Before step change I was living off credit cards, the interest alone was crippling me and was unable to get ahead of them. A friend recommended step change and it changed my life. I provided a list of lenders with amountd i owed, thry contacted each one and negotiated a payment plan, freezing all interest. I can see every month my debt going down because of them. They changed my life completely and am no longer drowning Reviewed on: 6th May 2026
Chris H's avatar
Chris H

Very helpful considerate and compassionate.

5
Very helpful considerate and compassionate. Reviewed on: 6th May 2026
DNA's avatar
DNA

Always there to support you whatever , they take the...

5
Always there to support you whatever , they take the stress away Reviewed on: 6th May 2026
Annette M's avatar
Annette M

Moving in the right direction, StepForward in my case!

5
I lost control of my finances and it was too late to salvage it without professional help. I was given by my bank a few options and I chose StepChange. Life-changing! I then started receiving letters from the credit card companies accepting the payments arrange by StepChange. I received updates every now and then. StepChange completely removed the dark clouds over my head. After a few months, it all sunk in, I was actually being pulled out of the quicksand, from that overwhelming debts! A very big thank you to StepChange! They are a "must-have" in the back pocket. I am not suggesting to go guns-blazing with unnecessary expenses, but it is definitely worth knowing there is help when needed. Reviewed on: 6th May 2026
Allen F's avatar
Allen F

Fantastic experience however I do not like the fact...

3
Fantastic experience however I do not like the fact that Step change have to ask you to clarify what you have inputted online along with the fact that you cannot change your monthly payment easily. Reviewed on: 6th May 2026
Leo Mitchell's avatar
Leo Mitchell

The people are good and very helpful

5
Very good and people friendly and professional Reviewed on: 6th May 2026
Dheresh yadave's avatar
Dheresh yadave

Stepchange have taken alot of worry off me to which...

5
Stepchange have taken alot of worry off me to which I am grateful and I will be recommending them to friends and family. Reviewed on: 6th May 2026
Mandy L's avatar
Mandy L

Step Change helped me get in control of my finances.

5
Step Change helped me get in control of my finances. Every single person ive spoken to has been helpful and compassionate and im truly grateful for thier help and support Reviewed on: 6th May 2026
K P's avatar
K P

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