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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Absolutely lifted the weight from my shoulders

I was knee deep in debt... I thought I could handle the monthly payments but my outgoings were piling up. In tears I went to Stepchange and within a phone call they completely lifted the heavy weight I was experiencing. I was feeling like such a failure but Stepchange never judged me. Only helped and reassured me things will improve with time. They’re truly there to help you. They set up a monthly plan for me and made sure I could afford to eat, rent, petrol for work etc...and they contacted my debtors. In just over a years time I’ll be debt free thanks to Stepchange. I 100% recommend you make the same call I made to them 5 years ago. I was really struggling hard, in tears all the time but Stepchange helped greatly. I still took responsibility for my debts and paying back every penny but with Stepchange it’s done stress free. So you can live every day without anxious worrying. Relieve yourself from the heavy weight and make that call. Reviewed on: 8th July 2020

Making The World of Difference

I was unfortunate enough to find myself in need of help with my financial in 2019 and when all looked bleak, it helped to learn and know about the help StepChange can offer. From first discussing your issue with them up to starting a plan with them, it is all seamless and flawless too. I would have been lost without them and they deserve all the best in this world. Reviewed on: 8th July 2020

Fantastic

Easy to talk to, always helpful, always listen, explain things in plain english, you can't get any better Reviewed on: 8th July 2020

Best Debt Management Company.

Step Change Is One Of The Best Company To Help People Manage Their Money Effectively.I Surely Recommend.Staff are Knowledgeable And Friendly. Reviewed on: 8th July 2020

Amazing help

I don’t know where I would of been today if it wasn’t for stepchange. They helped me to get my life back on track. Reviewed on: 8th July 2020

Such a relief

I was in such a bad financial and emotional state. Took a little while to set it all up and I have quite a few different creditors but once done I was so relieved. Reviewed on: 8th July 2020

Very helpful

Outstanding customer services and we appreciate your business Reviewed on: 8th July 2020

Excellent service

We were struggling and contact SC for advice 1 call and we slept for the 1st time in a year . Amazing agents and service. Reviewed on: 8th July 2020

Fixed income and registered disabled

Over the past few years living on my works pension with no means to increase it to cover expenditure I was unaware of tje existence of Stepchange and I was very grateful for their help when I was advised to seek their help Reviewed on: 8th July 2020

Reassurance

i heard about stepchange from a family member and i can honestly say i am truly greatful for their help every ‘step’ of the way Reviewed on: 8th July 2020

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