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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Great

very helpful company, will support you all the way Reviewed on: 8th July 2020

Lost without Step Change

Don’t know where I’d be without Step Change. From the very first moment of using their website to look for help to more than a year later I honestly would recommend them to everyone I know. Took all the worry and stress out of my financial life. Reviewed on: 8th July 2020

Dmp

Brilliant company to help with your debts they listion they don’t judge they help you find a solution to help you repay your debts and help you live and breath again charity based so don’t charge like these third party companies do would recommend to any one in financial difficulties to give them a shot you won’t be disappointed Reviewed on: 8th July 2020

They saved my life!

I had a messy separation and my ex left me in debt. I honestly don’t know and dread to think what I would have done if I hadn’t received their help. Thank you so so much! Reviewed on: 8th July 2020

I can see a light at the end of the tunnel

I was in a bad place with debts and felt like I was suffocating. I sought after some help and found step change. Now I feel like I breath again Reviewed on: 8th July 2020

Put my life back on track

Lovely to speak to .easy to set up ..always keepS me up to date .. Reviewed on: 8th July 2020

Changed our lives for the better

They have been friendly, patient and helped us become debt free without any hassle Reviewed on: 8th July 2020

Big Thanks to all

Help and understanding. They can't perform miracles but it seems they do when your up against the wall. They can't make your problems disappear but they help you to deal with them So Very Helpful Thank you Reviewed on: 8th July 2020

Stress Free Debt Management

I've been using this debt management charity for a few years now after losing my job and they are brilliant. They really put your mind at ease and are not critical of you when you chat with them on the phone. Impartial, professional and very respectful just when you need it. Highly recommended if you are having financial problems. Reviewed on: 8th July 2020

Life savers!

After immense turmoil, worry and stress, my situation and my life turned around the day I contacted Stepchange. Very professional, extremely helpful and very knowledgeable. Stepchange helped me to get in control of my financial situation, enabling me to live my life with, less stress and anxiety, yet still reducing my debts and feeling a lot more in control of my situation and my life. Stepchange are always there with their support, reassurance and helpful advice to constantly improve my financial situation. An amazing company with fantastic employees. Life savers! Reviewed on: 8th July 2020

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