Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

View other StepChange products

4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

I was very frightened when I relived I would have to retire.

I knew I needed to sort my debts out but StepChange helped me face it and took away my fears Reviewed on: 8th July 2020

Life saving service

I had been struggling financially for quite sometime until I found out about stepchange. They helped me immensely and I can’t thank them enough! Reviewed on: 8th July 2020

Changed my life

I was struggling with debt due to a job loss and unplanned pregnancy and step change literally changed my life and made it so it was affordable for me to live again- not choosing month by month who gets paid and who doesnt. Reviewed on: 8th July 2020

Amazing help

Amazing help got me out of a massive amount of uncertainty and helped me move forward in life. Reviewed on: 8th July 2020

Great stuff

Very reliable, helpful and good intentions for helping people with debt problems, high recommend Reviewed on: 8th July 2020

Step change took a huge weight off my shoulders.

Step change put my mind at ease from the first phone call right up till the plan was put in place. I didn't have to deal with any of the debtors, which was a big relief they sorted everything out for me, many thanks. Reviewed on: 8th July 2020

OUTSTANDING

Excellent customer service always friendly outstanding listening never judged me extremely helpful. A huge huge bolder lifted off my shoulders. Thank you from the bottom of my heart StepChange Reviewed on: 8th July 2020

Financial hardship

Got into difficulty and Step Change helped, excellent advice and service. Reviewed on: 8th July 2020

Support

Support Provided during my tough times financially is most appreciated and feel nothing but gratitude to the team at step change. Reviewed on: 8th July 2020

Relief someone helped

I was at my lowest point and did not know what to do when a friend told me to contact step change, from that point I did not look back, step change worked out how much I needed to pay my creditors and how much I would have left for myself, they stopped all the worrying and sleepless nights that I had, if I needed any help I could just ring and was reassured by the support Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt collection
from Ayom Debt Recovery 1.76 from 83 reviews
Debt Collection
from Advanced Collection Systems 2.74 from 10 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub