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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,671 reviews, last reviewed 30th Jul 2026
75720% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026
Peta 's avatar
Peta

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

5
Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025
A grateful customer's avatar
A grateful customer

Relief

4
Stepchange has helped take the pressure of me so I don’t have the anxiety I used to and are always on hand if you need them Reviewed on: 8th July 2020
Madeline Williams's avatar
Madeline Williams

Excellent service

5
Very helpful and knowledgable staff who are always happy to help you. Reviewed on: 8th July 2020
Pammie's avatar
Pammie

helpful and kind

5
we got ourselves in to a terrible mess a few years ago, 7 children and us on a low income, Stepchange took over the creditors and we were left with an easy mangible amount to pay each month, no worries, it took courage for us to admit we needed help but it was the best thing we did. Thank you for all your help Reviewed on: 8th July 2020
Linda Egan's avatar
Linda Egan

Excellent service

5
Ever since I called stepchange I have had peace in my heart. Their service is excellent from doing a budget and choosing a plan. Reviewed on: 8th July 2020
Masline Zivengwa 's avatar
Masline Zivengwa

Life changing

5
After a couple of years not coping with anything much, having been widowed at an early age, and consequently getting into a lot of debt, I finally turned to Stepchange. The relief at having such amazing support and help was immense. I really cannot thank them enough, and I don’t know how I would have carried on without them. Reviewed on: 8th July 2020
gregg4461@icloud.com's avatar
[email protected]

Totally professional

5
After being scammed, fraud dept involved, I lost all my savings and was in debt. NEVER before, so I had to resolve this immediately. Step change came to my rescue. Reviewed on: 8th July 2020
Anita Harris. 's avatar
Anita Harris.

Peace of mind

5
Since I have been using their help I have no problem and just peace of mind. Reviewed on: 8th July 2020
Mrs A's avatar
Mrs A

Very helpful

5
Very helpful and informative, nothing to much trouble Reviewed on: 8th July 2020
T123's avatar
T123

Few good people left

5
I found it incredibly hard dealing with finances, I found my self in a lot of trouble through my own errors mistakes and life choices m. Like most men my age we mistake not asking for help as having good character and having a good pride about oneself and that I must my manage my own troubles by myself. But that wasn’t true I needed help and I refused to see it. It got to a point where In my head I had two options, take my own life and take the easy option. Or power on and get help. The help I got off these guys saved me, they helped me through my budget and helped me through setting up a payment plan. We all think of people in finance and debt collection as a scary bunch. But they made me feel empowered and that I myself was taking control. These guys will always have my vote Reviewed on: 8th July 2020
Joshua Knowles's avatar
Joshua Knowles

Life savers

5
Step Change, stepped in my life and change my life and relationship with money for better. I had a plan with them during 42 months, I don’t have any complaints, very easy, amazing communication, very straight forward. Just trust them and let them do the work for you. Reviewed on: 8th July 2020
Sabina's avatar
Sabina

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