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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Life saving

We gathered up debt due to ill health and unemployment. We then were stuck wanting to pay back but needed help. We were with another debt management company who basically took more money off us and put us in a worse state. I then found Step Change on Martin Lewis website and contacted them. Since finding them out debt has finally managed to come down!! Reviewed on: 8th July 2020

Thank god for step change

Have been using step change for 5 yrs after our circumstances changed dramatically overnight. I genuinely have no idea how we would have got through with out step change Reviewed on: 8th July 2020

Always helpful

working with them for about 4 years they are always very helpful . They do there best to sort things out very quickly , too put you at ease in hard times. Reviewed on: 8th July 2020

Safes my sanity and changed my life

Fantastic people, fantastic support and complete guidance every step of the way. Without them who knows where I would be now!!! Reviewed on: 8th July 2020

Saved my life

Stepchange helped me when I was at my lowest point in life, drowning in debt and scared of what was going to happen. They looked after me, and have been there for me every step of the way. I couldn’t recommend them enough. Reviewed on: 8th July 2020

Top class company

Most caring helpful company ! Top class service outstanding staff so helpful and passionate about what they do ! Reviewed on: 8th July 2020

Excellent service

I had huge debts. StepChange were able to deal with everything on my behalf. I was utterly depressed and didn’t know what to do. Stepchange have changed my life Reviewed on: 8th July 2020

Step change has really eased my money worries.

Stepchange Have been a real help with my debt I don’t know how I would have managed without them.When I was getting nowhere with my bank Stepchange have made it possible for me to not only confront my debt but to actually do something about it.Many Thanks for your help. Reviewed on: 8th July 2020

A Great Relief!

As soon as I spoke to Step Change, the years of worry started to subside. Thank you Step Change, I can not fault you. Reviewed on: 8th July 2020

Great customer service

Step change guide you through what is a difficult period and every member of the team are very considerate and professional Reviewed on: 8th July 2020

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