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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Incredible Charity

I first contacted Stepchange in August 2019 when my debt had spiralled out of all control and I was on the brink of absolute ruin, financial and emotional. The people at Stepchange are amazing; kind, professional, knowledgeable, friendly. They set up a DMP for me and I've never looked back. I can hand on heart say that they changed my life. Reviewed on: 8th July 2020

Very supportive

I’m so glad I contacted Stepchange with my debt problem they have helped me a lot and still are. They are always there to help, listen and give out advice, even through the Covid-19 Pandemic. Reviewed on: 8th July 2020

Stepchange are amazing!

After first contacting Stepchange I felt a weight had been lifted off my shoulders. The staff were reassuring and professional and made me feel at ease and helped me organise my finances! Thank you Stepchange. Reviewed on: 8th July 2020

Life saving

We gathered up debt due to ill health and unemployment. We then were stuck wanting to pay back but needed help. We were with another debt management company who basically took more money off us and put us in a worse state. I then found Step Change on Martin Lewis website and contacted them. Since finding them out debt has finally managed to come down!! Reviewed on: 8th July 2020

Thank god for step change

Have been using step change for 5 yrs after our circumstances changed dramatically overnight. I genuinely have no idea how we would have got through with out step change Reviewed on: 8th July 2020

Always helpful

working with them for about 4 years they are always very helpful . They do there best to sort things out very quickly , too put you at ease in hard times. Reviewed on: 8th July 2020

Safes my sanity and changed my life

Fantastic people, fantastic support and complete guidance every step of the way. Without them who knows where I would be now!!! Reviewed on: 8th July 2020

Saved my life

Stepchange helped me when I was at my lowest point in life, drowning in debt and scared of what was going to happen. They looked after me, and have been there for me every step of the way. I couldn’t recommend them enough. Reviewed on: 8th July 2020

Top class company

Most caring helpful company ! Top class service outstanding staff so helpful and passionate about what they do ! Reviewed on: 8th July 2020

Excellent service

I had huge debts. StepChange were able to deal with everything on my behalf. I was utterly depressed and didn’t know what to do. Stepchange have changed my life Reviewed on: 8th July 2020

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