Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18647 reviews)

View other StepChange products

4.92

Based on 18,646 reviews, last reviewed 25th Jun 2026

188500% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supported me through every stage of my IVA Completed an IVA with StepChange — it ran longer than planned thanks to emergency spending and furlough, but they were solid throughout. Never felt li... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18647)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Someone who understands what you are going through a...

Someone who understands what you are going through and understands what you need.Good listener,makes you feel good Reviewed on: 20th May 2026

Good advice

Good advice and very helpful they helped sort my finances out Reviewed on: 20th May 2026

It was getting to the stage I was asking if my debt...

It was getting to the stage I was asking if my debt would be passed on in the event of my death. I was seriously thinking that this was my only way out (Suicide). The pressure was relentless with people chasing me… Then i discovered Stepchange and it changed my life. They were fantastic and put me on a plan that saved me from a terrible decision that would have affected everyone I knew. That was a few years ago now and I continue to make payments that reduces said debt and still allows me to sleep at night. I am forever in their debt and the guilt of getting in such a monetary position rests easier with me. So thank you Stepchange for giving me my life back and that also comes from my family and friends. Reviewed on: 20th May 2026

Very profesional your people dont judge

Very profesional your people dont judge Reviewed on: 20th May 2026

Helped sort you my credit card dept took all the str...

Helped sort you my credit card dept took all the stress away Reviewed on: 20th May 2026

Stepchange was a life saver & are very very helpful,...

Stepchange was a life saver & are very very helpful,professional & friendly I would definitely recommend them Reviewed on: 19th May 2026

From the word go I have found step change very helpf...

From the word go I have found step change very helpful through the whole process and they are always there with advice Reviewed on: 19th May 2026

Helpful and friendly

The gentleman was so helpful and made me understand exactly what I had to do… myself and my husband are glad we are with you. Reviewed on: 19th May 2026

I would wholeheartedly champion them to anyone.

I have been with stepchange three years. And they have given me all the support and help needed when help has been desperately in need. I would whole heartedly champion them to anyone who is struggling and requires some reliable guidance. Reviewed on: 19th May 2026

Don’t know where I’d be without them, truly!

When I got introduced to step change, to be honest, I was drowning in debt. I had fled domestic violence but the bills had piled up whilst being financially controlled. After I left, I didn’t know where to even start or what to pay first with being a newly single mother. The sound of the letterbox moving started to panic me on the daily as I just didn’t know how to pay all these creditors the debts had racked up with for so long, with letters being sent to me constantly with bailiff notices, county court judgements, the lot, genuine fear would flush through me every single day. Step Change have taken this fear away almost completely, they assess the finances and let your creditors know how much you can realistically pay. I did this after an amazing breathing space period that they put in place over Christmas, which helped me so much mentally. I’ve almost paid back all of my debt already and as of November this year I’ll be completely debt free! Thank you so so much Step Change, you’ve given me and my boys our life back. I no longer panic over the sound of the letterbox. I no longer go days without food so my kids can eat instead. It’s truly changed my life and means I don’t have to rely on abuse and I can live my life again! Reviewed on: 19th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from Darcey Quigley & Co 3.56 from 3 reviews
Debt advice
from Money Wellness 4.89 from 6088 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub