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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Incredible help

Stepchange was the help I wish I'd have took way sooner. Got a plan in place & I've never looked back Reviewed on: 8th July 2020

Extremely helpful

Very knowledgeable and helpful put my mind at rest in a very stressful situation. Was put completely at ease and did not feel I was being judged. Reviewed on: 8th July 2020

Supportive and compassionate

Using step change had not been a choice, it had been a necessity. Staff have been helpful, realistic and understanding of my situation, which has been a great source of relief. Thank you. Reviewed on: 8th July 2020

Life savers!

I really didn't think there was a way out for me with the debts that i had. I can't tell how grateful i am and how fantastic all the advisors are every time i have to get in touch. They truly deserve this award. Reviewed on: 8th July 2020

Fantastic

Helped turn my life around when I didn’t know where to turn Reviewed on: 8th July 2020

Amazing support

StepChange have literally changed my life. No matter who I have spoken to, every single person has treated me with respect and gone above and beyond to help me. I was living in absolute fear and StepChange have helped me to rebuild my life again. I could not be more grateful for them. They deserve the recognition for the amazing work they do. Reviewed on: 8th July 2020

Only us if in trouble

Very helpful and easy to use . Creditors recommend StepChange as a company which is excellent Reviewed on: 8th July 2020

Supportive

I felt quite ashamed having to use a debt company and stepchange never made me feel judged. They explained everything to me really well. I felt a massive relief after I’d spoken to them. Reviewed on: 8th July 2020

Helped me getting debt free

They helped me immensely at a time in my life when I really needed the help, and after many years I'm finally debt free as of this year. Massive thanks to all the brilliant men and women at Stepchange. Reviewed on: 8th July 2020

Top team

I was at my wits end realising I owed so much money on cards. I decided to Google if there was any help for me and yes there was. I decided to choose Step Change. I am so much happier after they chose a plan for me and can now sleep at night. They are a wonderful team. Reviewed on: 8th July 2020

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