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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Excellent advice at all times

Whenever I have spoken to Stepchange they have always provided fair and realistic advice. Reviewed on: 8th July 2020

A company that changes lives

I was in a lot of debt and could see no way out. I wasn’t sleeping, I was definitely depressed and hiding away from my problems. Thankfully, a friend told me about Stepchange and I got in touch with them. They were so nice and nonjudgmental and helped me get control of my finances. Things are so much better, creditors are being paid and I can look forward to a happier future with my son. Reviewed on: 8th July 2020

Great, friendly, helpful and reliable service

We were in a Dreadful mess and after contacting Stepchange , our problems and worries seemed less. Stepchange took control and helped us to make arrangements with our creditors. Reviewed on: 8th July 2020

Forever grateful

I rang stepchange thinking there was no practical way forward but as soon as they answered they seemed to know exactly how I was feeling and couldn’t have been more helpful they sorted everything to an affordable re payment plan and as the title says I’ll be forever grateful to them Reviewed on: 8th July 2020

Great service

Step Change has taken away the stress I had about being in debt. They have helped me to consolidate all my debts and pay one monthly payment that’s affordable for me. No more phone calls and letters demanding money. Life changing service. Reviewed on: 8th July 2020

Good people

Good people bbbhbbbbbbbhhhhhhhhbhbbhhhnjjj Reviewed on: 8th July 2020

Absolute life saver.....

With everything getting on top of me I didn't know where to turn to I simply buried my head in the sand.Then one simple phone call changed everything,helping me get a foothold on things,all the questions I needed were answered and the help is always there and for that I will always grateful... Reviewed on: 8th July 2020

Help when I needed it

Easy to use, helpful, and sorted things for me Reviewed on: 8th July 2020

The Best

Stepchange stopped me from total despair ,I was contemplating dire things!! They gave me hope! I have been with them throughout by debts and they are always very professional, friendly and helpful! For anyone who is struggling financially I would recommend Stepchange as the people to go to! They are the Best! Reviewed on: 8th July 2020

Helped me gain back control!

Stepchange has really helped me gain control of my finances again and I can see the light at the end of the tunnel with my debts which is such a relief. Reviewed on: 8th July 2020

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