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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

fantastic customer service

Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020

Amazing charity

I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020

Excellent help

Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020

Friendly staff and always there to help you!

Very helpful staff with very good advice always! Reviewed on: 8th July 2020

The best ever

The very best ever - they have sure saved more lives than the NHS Reviewed on: 8th July 2020

Customer service

They have always helped me to work an affordable plan that suits me. Reviewed on: 8th July 2020

Crisis Averted

A few years ago I was having a debt crisis. I had "maxed out" on a number of credit cards and my bank overdraft. StepChange provided very helpful advice and dealt with my creditors in a professional manner, thereby releaving a great deal of stress from my wife and I. Reviewed on: 8th July 2020

Happy

They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020

You want to see the end of your debts- Call Stepchange!

One of my relatives had dealt their debts with Stepchange so after a breakdown and getting into bad debt with credit cards and catalogues, I plucked up the courage to call Stepchange. Not only were they understanding but after filling in a form to say which debts were with who, they have compiled a manageable repayment that I pay every month. They have dealt with the companies concerned and even after I put the phone down the first time I spoke to them on the phone, I felt an enormous sense of relief that I would be able to pay off my debts and although it was going to be a long tunnel, there was light at the end! I have changed the repayment rate once as I was finding that some of my bills had gone up and they were so good about that too. I get monthly statements of how Im doing and I will be Debt free in about 6-8 years! This would not have been possible without Stepchange and I would like so say THANK YOU! Reviewed on: 8th July 2020

I have been with step Change for long time. They have helped me sort my finances out and now I am in control of my financed

I would recommend this service to everyone I know I fact I have done so and they too are very happy with them. I have got so much support and help from Step Change staff.i can not thank them enough for all their help and patience and understanding my situation. Thank u Dtep Change staff. Reviewed on: 8th July 2020

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