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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18674 reviews)

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4.92

Based on 18,674 reviews, last reviewed 11th Aug 2026

3% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Step Change hugely help me Step Change team help me hugely with my financial problem.A huge thank you to all of you . Reviewed on: 11th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18674)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Brilliant company

Stepchange were fantastic when it came to sorting my finances. They were most helpful at all stages of the process and were very easy to communicate with either online or by phone. Reviewed on: 8th July 2020

Very helpful and emotionally supportive

Always helpful kind and patient Reviewed on: 8th July 2020

Life changer

Excellent from the very beginning. Kind, helpful and supportive and everything is very clearly set out. Very professional and well respected. Reviewed on: 8th July 2020

Step Change charity is second to None. It alleviated my circumstances in no small measure.

All the staff are nice and polite. They listen to problems and proffer solutions. I am absolutely proud of Step change charity. Reviewed on: 8th July 2020

Saved my life

Swallow your pride and sort your future. Reviewed on: 8th July 2020

Excellent

The best service ever, they are good in their job, they know what to do Reviewed on: 8th July 2020

Financial Organisation

Since joining StepChange in 2008 I have been able to achieve a good degree of financial stability knowing that they were taking care of and ensuring my creditors were being paid regularly each month. StepChange has given me peace of mind and I can now see when my debt will be cleared. The regular news letters have also been very helpful and informative giving very relevant tips and information. Reviewed on: 8th July 2020

Wonderful service

They really do try and help , a great service. Reviewed on: 8th July 2020

Mr

Very helpful, look after customers in needs, when we get deeper down. Reviewed on: 8th July 2020

First class.

I have been with step change since the credit crunch, if it wasn’t for them I don’t know what I would have done. Reviewed on: 8th July 2020

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