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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Unbelievable if not for step change my life would have been a misery suicide material if not for them. H.Jones good luck

Brilliant. Unbelievable if not for step change my life would have been a misery suicide material if not for them. H.Jones good luck Reviewed on: 8th July 2020

Very very helpful and eased all my worry about debts

They have been so helpful and helped me arrange easier payments for me to pay my outstanding debts which arrived after my husband died. Also I did have a small hiccup when my household bills were increased but they Sorted it all out. Very grateful to them and to me they are very understanding to talk to and their help is beyond belief. So glad I chose them. Reviewed on: 8th July 2020

Step Change gave me my life back

We were at the point where our debts were all I could think about, and I couldn't see a way out, when I called StepChange. They helped us to work out a budget and suggested a debt management plan. Our debts will be paid off in just over 5 years, and I can now sleep again! Would happily recommend them to anyone in a similar situation. Reviewed on: 8th July 2020

Absolute relief

From my very first contact with Stepchange on the internet to all my phone calls with various staff members I can honestly what terrific understanding team they are. From having sleepless nights I now feel in control of my debt and always enjoy a good sleep . Thank you StepChange Reviewed on: 8th July 2020

Step Change changed my life

Always helpful and never judgemental. Reviewed on: 8th July 2020

Life changer

Step change are very good, they have help me organise my debts and I now feel at easy. What a life changer. Reviewed on: 8th July 2020

Helpful & understanding

Always offer great advice, clear and concise debt management and supportive understanding staff. Reviewed on: 8th July 2020

Excellent they keep you up to date on everything

If I have any problems I just pick up the phone ring them and they listen to you and they sirt my problems out. Which puts my mind at ease Reviewed on: 8th July 2020

Amazing set up....

They organised my debt to do monthly payments .... I forget I have it... it’s direct debit and regular reviews to check I’m managing my payments to my budget... never hear from my creditors ...step change do it all... best thing ever.. no more worries. Reviewed on: 8th July 2020

Your life given back

When my husband suddenly was ask to take early retirement due to illness over a period of time we thought he was getting a lump sum but no only his mouth wages. We tried to manage it but life was miserable then we were told they will help. Amazing they just took hold of our depts worked out what we could afford now we have our life back and enjoying our retirement and no worries thank you for giving us our life again we've never looked back A10 service Reviewed on: 8th July 2020

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