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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

A life line

A life line when I thought there was no other options. Reviewed on: 15th May 2026

Great understanding advisors who listen to personal...

Great understanding advisors who listen to personal challenges and consolidated my debt into manageable monthly payments Reviewed on: 15th May 2026

Super way to sort your problems .

Super way to sort your problems . Surprisingly easy. Reviewed on: 15th May 2026

Very helpful, practical advice.

They are very kind, non-judgemental and helpful. Reviewed on: 15th May 2026

Very good at explaining the process in simple terms...

Very good at explaining the process in simple terms and great customer support Reviewed on: 15th May 2026

Stepchange deal with my creditors because I don't ha...

Stepchange deal with my creditors because I don't have to. I pay an amount of my debt which I can afford on a monthly basis. Reviewed on: 15th May 2026

I was in a deep hole and once I started to set up my...

I was in a deep hole and once I started to set up my account with them a could feel a little pressure being lifted off my shoulders Reviewed on: 14th May 2026

Step ahead of the rest.

I have been with Stepchange now for some years and the whole experience has been excellent. I was in a very difficult situation yet just one call with a very friendly and helpful lady pointed me in the right direction and things became more orderly immediately. As time went on I occasionally needed more advice and this was always given in the usual and professional way I had become used to. Excellence and then some. Reviewed on: 14th May 2026

Absolutely amazing in taking care off all the debts...

Absolutely amazing in taking care off all the debts in a way that they are streamlined in lone easy payment with no more harassment from the debt collection companies Reviewed on: 14th May 2026

Helpful people!

They took such a great weight of off my shoulders, and are very helpful and understanding. Reviewed on: 14th May 2026

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