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StepChange: Debt advice reviews

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4.95
Based on 16,731 reviews, last reviewed 13th May 2026
96900% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Excellent Been with step change charity for a long time with a DMP set it up had no problems so far great help very professional Reviewed on: 13th May 2026
Andy Wallis 's avatar
Andy Wallis

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16731)

Was scammed and was spiralling out of control becaus...

5
Was scammed and was spiralling out of control because I trusted someone which left me with a huge debt. I was depressed and struggling with life because I was in my sixties .One of the companies that I owed the money too suggested stepchange so I got in touch , I spoke to a loverly woman who reassured me that things would get better and they would help set up a debt management plan.The pressure that I had put on myself lifted and ok im still paying the debt off but stepchange change a bad situation in to something livable Reviewed on: 6th May 2026
Andrew m's avatar
Andrew m

Straight forward advice and set up of pay back plan,...

5
Straight forward advice and set up of pay back plan, took the anxiety out of it all for me Reviewed on: 6th May 2026
Jo's avatar
Jo

Over the years they have supported and advised me

5
Over the years they have supported and advised me Reviewed on: 6th May 2026
Elizabeth's avatar
Elizabeth

Life changing

5
I really can't put into any words how much they have helped me, I had buried my head so far in the sand it was having a detrimental effect on my everyday life. I struggle with all sorts of things but they really helped me put my financial restraints in order and every month I can see I'm making progress...really can't thank them enough Reviewed on: 6th May 2026
Kip's avatar
Kip

Has only been a pleasure dealing with this charity.

5
Has only been a pleasure dealing with this charity. I also love the online self management. Has brought me so much peace of mind. I would highly recommend to anyone and everyone. Reviewed on: 6th May 2026
Elysha M's avatar
Elysha M

This was very convenient and easy for me, without an...

5
This was very convenient and easy for me, without any complications, according to my knowledge. Reviewed on: 6th May 2026
Thumpele's avatar
Thumpele

It was quick easy to do with no judgement

5
It was quick easy to do with no judgement Reviewed on: 6th May 2026
Marco Faccini's avatar
Marco Faccini

Life savers!!

5
In a very difficult situation Stepchange offered a realistic solution in the most painless way, and implemented it seamlessly. I would wholeheartedly like to thank them for their understanding and non judgmental kindness and professionalism. Reviewed on: 6th May 2026
Martin S's avatar
Martin S

A genuinely understanding and kind organisation

5
My whole experience with Step Change has been extremely positive. The process is very straightforward to set up and is like a huge weight being lifted. Also, as someone who suffers from anxiety, especially around money, I could not rate Step Change highly enough for their kindness and understanding when I mentioned this - they offered to put a note on my file so other advisers knew to bear this in mind when I call, which I was really happy to accept. A lot of other companies could learn a lot from Step Change. They are a beacon of hope, they are genuinely understanding and provide such a fantastic service. Thank you! Reviewed on: 6th May 2026
Elizabeth R's avatar
Elizabeth R

Without their help I would be in a financial rut str...

5
Without their help I would be in a financial rut struggling with debt Reviewed on: 6th May 2026
Mel Reynolds's avatar
Mel Reynolds

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