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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Great service, great people, very helpful

Great service, great people, very helpful Reviewed on: 13th May 2026

Step Change

I have been off work Sick for a while now and could not keep up Payments for my Credit Cards and Catalogues, I was really struggling and did not know where to turn. I turnt to Step Change and they helped me alot, they explained evetything to me and went Step by Step with me and now I do not have any worries about my debts. I am very very happy I I contacted Step for help. Reviewed on: 13th May 2026

StepChange changed my life

Following a difficult separation I was left with close to £30,000 of debt. I was paying almost £1,000 a month, with £700 of that being interest. I didn’t think that I would ever be able to get a hold of it. StepChange set me up paying £217 per month, completely affordable within my budget. This May, I made my last payment. It’s taken 9 years, but I could not have done this with this DMP. Thank you so much! Reviewed on: 13th May 2026

Credit safer!

I have been looked after very well by StepChange. Reviewed on: 13th May 2026

Debt free journey

Like anything you have to put the hard yards in at the start but then all the noise melts away and you get on with getting debt free Reviewed on: 13th May 2026

When I first heard about Stepchange things were a bi...

When I first heard about Stepchange things were a bit bleak, we had debt that we couldn’t cope with. Then my husband had two mini strokes, I was getting desperate with stress and worry. From the first phone call Stepchange reassured me that they could help. It just took a couple of calls to give them all the information they needed to help us. The horrid phone calls and letters stopped! We worked through a realistic budget, (Stepchange don’t want you to starve). Creditors accepted that we were working with Stepchange and agreed the monthly amounts offered. We are so relieved that our situation is under control. Keeping to a monthly budget is quite a fun challenge, we have saved hundreds using local marketplace sites. The thrill of tracking down what we need, especially if it has been pre-loved, and a fraction of buying new is like finding treasure. All the while our debts are shrinking with a couple gone altogether now. So if you are in a state about debt please get in touch with Stepchange, they are friendly and reassuring, not at all judgmental. You need to work with them, they are not clairvoyant. It’s so worth it, be kind to yourself and do it now. Reviewed on: 13th May 2026

A weight off my mind

They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt free. Reviewed on: 13th May 2026

Great staff, really knowledgeable and always helpful

Great staff, really knowledgeable and always helpful Reviewed on: 13th May 2026

Wonderful

StepChange gave me clear, calm and easy‑to‑understand debt advice when I was really worried and didn’t know what to do. They listened carefully to my situation, explained all my options simply, and helped me set up a plan I could actually afford. Every person I spoke to was kind, patient and non‑judgmental — it took so much stress and weight off my shoulders. They handled all the talks with my creditors, which saved me so much worry and time. I honestly don’t think I could have got through it without them. They are professional, reliable and completely free — I recommend them to anyone struggling with debt. Reviewed on: 13th May 2026

So lovely to deal with.

So lovely to deal with. Don’t know where I’d be without step change. Reviewed on: 13th May 2026

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