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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Im so glad that Stepchange is there for me, you're h...

Im so glad that Stepchange is there for me, you're helpful what should I do without you? I really thank you. Reviewed on: 16th May 2026

Great Charity

After years of sleepless nights worrying about money troubles, we are now on track to pay off our debts gradually. so glad we contacted Stepchange, they've been brilliant. Reviewed on: 16th May 2026

When things looked rock bottom, step change helped m...

When things looked rock bottom, step change helped me believe that there is light at the end of the tunnel, when no one else wanted to help Reviewed on: 16th May 2026

Learn to say "No"

To immigrants like me who are working in Uk learn to say NO to families, relatives and friends left at home if their requests for money or gifts are becoming financially stressful. StepChange showed me a very practical budgetting tool that puts my needs first and provided a way to be debt free. I am very grateful that I found StepChange. Reviewed on: 16th May 2026

Excellent

A massive help with a wealth of advice and experience Reviewed on: 16th May 2026

Debt and overall financial help

Excellent customer service, great with helpful and friendly service, very knowledgeable and helpful Reviewed on: 16th May 2026

Taking the stress out of money worries

Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties is difficult enough but they are superb Reviewed on: 15th May 2026

I was drowning in debt and I reached out to Step Cha...

I was drowning in debt and I reached out to Step Change and they listened and put a manageable plan in place to resolve my financial situation Reviewed on: 15th May 2026

Changed my Life

Made my life so much easier, really took a massive weight off my shoulders knowing that my debts are being paid slowly. I did the debt management plan a couple of years ago, and I remember the lady being so nice and understanding. I was very worried about being judged for the situation I got myself in but I never had anyone judge me. Reviewed on: 15th May 2026

Step change, changed my life

Step change are the most amazing company, the staff have excellent people.skills and have saved my life on a few occasions Reviewed on: 15th May 2026

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