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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

The customer service department there is flexible a...

The customer service department there is flexible and ready to help Reviewed on: 13th May 2026

Really helped me staff really nice to talk to about...

Really helped me staff really nice to talk to about any problems. Reviewed on: 13th May 2026

Really helpful friendly team professionally delt wit...

Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Helpful advice

Appreciate the advice and assistance received from stepchange to enable me to resolve my debt problems with the minimum of effort on my part Reviewed on: 13th May 2026

great support

you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

Fantastic team still on but without them I didn't ma...

Fantastic team still on but without them I didn't make it each staff on the phone always help me in any circumstances so good and friendly highly recommended thank you Reviewed on: 13th May 2026

Stepchange is an absolute life saver.

Stepchange is an absolute life saver. I don't know what I would of done without stepchange. Outgoings reduced by £100s. Really nice people to talk to. Easy to arrange a plan. Highly recommend to All. Thank you StepChange. Reviewed on: 13th May 2026

Great service

Brilliant, caring and informative approached and helped me get back on track Reviewed on: 13th May 2026

Very easy to talk to them .

Very easy to talk to them .and sought everything out .they understand your situation. Reviewed on: 12th May 2026

When you are in debt, you feel afraid and ashamed.

When you are in debt, you feel afraid and ashamed. The non-judgemental approach made it easier to be open with the debt. And the support that I have received makes me feel in control rather than afraid of what I owe. Reviewed on: 12th May 2026

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