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StepChange: Debt advice reviews

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4.95
Based on 16,741 reviews, last reviewed 13th May 2026
97400% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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Latest highest rating:

5

So lovely to deal with. So lovely to deal with. Don’t know where I’d be without step change. Reviewed on: 13th May 2026
Polly's avatar
Polly

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
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CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16741)

From the beginning I feel that I was in safe hands w...

5
From the beginning I feel that I was in safe hands with understandable ways forward I definitely felt a lot better once I had this started Reviewed on: 6th May 2026
Sue R's avatar
Sue R

Step Change helped me 100%

5
Unfortunately I found myself in debt through various reasons. I was signposted to Step Change to assist me. I am one year away from my debt being paid. Thank goodness Step Change helped me 100%. Reviewed on: 6th May 2026
Paul Church's avatar
Paul Church

Debt control

5
Contacted step change with a debt problem and they helped me and my husband take the stress out of the situation. Reviewed on: 6th May 2026
Mrs B's avatar
Mrs B

They are really friendly and helpful

5
They are really friendly and helpful Reviewed on: 6th May 2026
Chris Hill's avatar
Chris Hill

Easy to use online tools

5
.......... Easy to use online tools .............. Reviewed on: 6th May 2026
Darren's avatar
Darren

Excellent service

5
We need to review our plan and update things. The advises were excellent and helped us with the whole process. Reviewed on: 6th May 2026
Anita D's avatar
Anita D

Clear and simple explanation for any issues.

5
Clear and simple explanation for any issues. Prompt service. Good customer service Reviewed on: 6th May 2026
Juliana A's avatar
Juliana A

No more sleepless nights.

5
I was deep in debt and couldn't get out of it. I was recommended to stepChange and they were so helpful and understanding. My debts are half cleared and I don't worry as much as I used too. Reviewed on: 6th May 2026
John B's avatar
John B

Makes life so much easier big help with my finances

5
Makes life so much easier big help with my finances Reviewed on: 6th May 2026
David j's avatar
David j

StepChange have made my life so much easier.

5
StepChange have made my life so much easier. I felt like I was drowning in debt. They handled everything for me and I now make one monthly direct debit payment to them and they pay everyone on my behalf. It’s such a relief. Reviewed on: 6th May 2026
A A's avatar
A A

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