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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Bring your confidence back

Made my life back to normal no stress of how to make next day Reviewed on: 13th May 2026

from my stressfull paper work to ease at all in one...

from my stressfull paper work to ease at all in one place and taking out fear and scary bit away. Reviewed on: 13th May 2026

My parents both past away my partner could not work...

My parents both past away my partner could not work due to ill health i had all the debts to pay l was drowning I could not see a way out. I was at my lowest Reviewed on: 13th May 2026

I cannot recommend Step Change enough.

I cannot recommend Step Change enough. I buried my head for so long, feeling ashamed and embarrassed by my debt but the customer advisors were lovely and not at all judgy and quickly helped me get onto a Debt Management Plan. The relief I now feel makes me enjoy life again and not be afraid of the postman/woman. Knowing my finances are in hand. Reviewed on: 13th May 2026

Myself and Husband were so worried and had no idea w...

Myself and Husband were so worried and had no idea where to turn. Stepchange have been a lifechanger for us. So far so good and we feel we can move forward with how they have helped us. Reviewed on: 13th May 2026

The customer service department there is flexible a...

The customer service department there is flexible and ready to help Reviewed on: 13th May 2026

Really helped me staff really nice to talk to about...

Really helped me staff really nice to talk to about any problems. Reviewed on: 13th May 2026

Really helpful friendly team professionally delt wit...

Really helpful friendly team professionally delt with my issues. Reviewed on: 13th May 2026

Helpful advice

Appreciate the advice and assistance received from stepchange to enable me to resolve my debt problems with the minimum of effort on my part Reviewed on: 13th May 2026

great support

you weren't made to feel bad, you were treated with respect, lots of support and guidance Reviewed on: 13th May 2026

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