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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16737 reviews)

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4.95

Based on 16,737 reviews, last reviewed 13th May 2026

97200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27k and drowning I had £27000 of debts and was struggling financially and mentally and decided to speak with these guys who helped me with a solution and it was like a... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16737)

Really great support.

Really great support. Communication can be slow due to the volume of enquiries but that can’t be helped. Reviewed on: 6th May 2026

Really helped me with which option was best for me

Really helped me with options that were available for my circumstances,I no longer have to deal with creditors and step change keep you updated,it was a weight of my mind Reviewed on: 6th May 2026

Step change really changed my life I was drowning in...

Step change really changed my life I was drowning in dept and they made it better to pay my debts without worry Reviewed on: 6th May 2026

Stepchange are a lifesaver

Stepchange helped me sort all my debts into 1 affordable payment which helped me manage my money better , there customer service is so calming and never judge my circumstances, realy helpful and understanding Reviewed on: 6th May 2026

Stepchange was a game changer.

Stepchange was a game changer. I was at my lowest point with no light at the end of the tunnel. They helped reach out to my creditors and set up a payment plan that actually works for me. They truly helped get me out of the mindset that I just dont know how to cope anymore. If it wasn't for Stepchange i'm not sure I'd even be around right now. Family, friends couldn't help I couldn't open up and I felt trapped. Thank you Stepchange for the breath I needed Reviewed on: 6th May 2026

When always under immense pressure, Stepchange took...

When always under immense pressure, Stepchange took that pressure away from me the team are excellent caring, and understanding of your situation. Reviewed on: 6th May 2026

From the beginning I feel that I was in safe hands w...

From the beginning I feel that I was in safe hands with understandable ways forward I definitely felt a lot better once I had this started Reviewed on: 6th May 2026

Step Change helped me 100%

Unfortunately I found myself in debt through various reasons. I was signposted to Step Change to assist me. I am one year away from my debt being paid. Thank goodness Step Change helped me 100%. Reviewed on: 6th May 2026

Debt control

Contacted step change with a debt problem and they helped me and my husband take the stress out of the situation. Reviewed on: 6th May 2026

They are really friendly and helpful

They are really friendly and helpful Reviewed on: 6th May 2026

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