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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

You me a lot with my bills thank you very much.

You me a lot with my bills thank you very much. Reviewed on: 23rd May 2025

I went from worried to having peace of mind

They were the most understanding and helpful people. I was losing sleep and beyond worried and they took all that away with one phone call. They changed my life completely and I am forever grateful for all their help. Reviewed on: 23rd May 2025

When I first approached step change I was nervous an...

When I first approached step change I was nervous and frightened I can’t tell you what a relief it was to speak to someone that was so understanding and kind. I was helped so much and nothing was to much trouble. Reviewed on: 23rd May 2025

Fantastic service and very helpful and friendly staff.

Fantastic service and very helpful and friendly staff. Would definitely recommend this amazing charity to anyone who is in debt. Reviewed on: 23rd May 2025

Very professional caring and understanding, they put...

Very professional caring and understanding, they put your mind at ease and loose most of the stress and embarrassment of the situation. Reviewed on: 23rd May 2025

My experience with step change has changed my life.

My experience with step change has changed my life. They're so helpful, non-judgemental but above all they deal with my debtors on my behalf sparing me the worry of doing it myself. Wonderful charity! Reviewed on: 23rd May 2025

I was on debt for over 15k.

I was on debt for over 15k. After contacting the company all have been taking care of and my sleepless nights went away as soon as they took over. I'm nearly finished only 6-7months left.. Great service and support all the way.. Reviewed on: 23rd May 2025

Courteous and transparent dealing with debt manageme...

Courteous and transparent dealing with debt management issues Reviewed on: 23rd May 2025

Stepchange changed my life.

Stepchange changed my life. They allowed me to breath again. Got me out of my depression. Allowed me to spend my money on the things i needed to buy each month. Reviewed on: 23rd May 2025

Professional and very helpful.

Professional and very helpful. Peace of mind from the first day I spoke them, i highly recommend them if you have debt worries. Reviewed on: 23rd May 2025

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