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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Ist Class Debt Management

You are not judged on your debt. Options clearly explained. Easy to follow budget sheet to fill in, if not sure help on the end of the phone. Reviewed on: 13th May 2026

StepChange helped me in a crisis.

Supporting an adult child on the autism spectrum who ran up terrifying debts impacted on my own finances. I used my own credit cards and bank loans to clear their debts, then my mortgage shot up during the Liz Truss premiership. StepChange set up payments with my with creditors, and it is a huge weight off my mind. Reviewed on: 13th May 2026

Peace of mind

Initial debt was immediately reconfigured into a manageable payment plan. Contact with StepChange was efficient and easy, giving excellent advice and adjusting payment plans as required. The process of debt management was excellent and gave us peace of mind whilst the debt was being paid. Reviewed on: 13th May 2026

Excellent

Been with step change charity for a long time with a DMP set it up had no problems so far great help very professional Reviewed on: 13th May 2026

I have been supported by the charity for a number of...

I have been supported by the charity for a number of years. I continue to be supported up to now. Debt is often long term and the charity have helped me to stay on track, The are nonjudgmental in approach this I find to be great in helping to keep on track with payment plans. You are not made to feel shame that you have debts or how long it may take to pay off those debts.I found that the Charity’s approach have helped me enormously to pay off half of debts owed to date. Reviewed on: 13th May 2026

Best move I ever made.

Last year after "sticking my head in the sand" I realised I needed to do something to change the situation! I got in touch with Stepchange who formulated an action plan for me to sort out my finances with a repayment plan for my credit card debts. I cannot commend Stepchange enough for the excellent advice and help. Now days I sleep well at night and keep with in your budget. Reviewed on: 13th May 2026

Stepchange is a life changer.

I have been a client of Step change for many years, too many to be honest but they have been with me every step of the way. I would highly recommend them as what was important to me was they never judged, they gave me a way to pay back my creditors with a extremely professional, free and friendly advice. If anyone is experiencing any problems financially then they should go to Stepchange in the first instance. I cannot recommend them highly enough. Reviewed on: 13th May 2026

Being directed to step change due to a family member...

Being directed to step change due to a family member coercing me into car finance and never having any debt stepchange is nothing to feel embarresed about they are a massive helping hand and feeling reassured not to worry I have only positive words to say, thank you stepchange for helping me to get through an unpridicted time and never having debt to taking a load off my shoulders. Reviewed on: 13th May 2026

Right direction

I can now manage my finances and have control of my spending. Reviewed on: 13th May 2026

I was so concerned about the financial mess I had go...

I was so concerned about the financial mess I had got myself into and wasn’t sure where to turn. A friend recommended StepChange and they are just brilliant. Talk you through everything and it was a huge relief to know there is help out there. Just fantastic people, can’t thank them enough. Reviewed on: 13th May 2026

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