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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18649 reviews)

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4.92

Based on 18,649 reviews, last reviewed 27th Jun 2026

188600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

4

Very supportive and kind understanding of my situati... Very supportive and kind understanding of my situation and where I was at the time. Reviewed on: 27th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18649)

Fantastic

I was initially overwhelmed by the process but overall it was so smooth, the agent I spoke to and the online processe were both easy and considerate given the emotional distress involved in managing debt. Thank you for what you do, relieving the burden and easing distress. If I ever become a millionaire I will surely make a donation to stepChange. You really change lives for the better. Reviewed on: 12th May 2026

Make the call, you will not look back!

I am very pleased with the service provided and would highly recommend when in a financial crisis. The whole process is very straightforward by removing all the stress and worry with having my debts managed. Reviewed on: 12th May 2026

Call StepChange and become stress free.

When I first called StepChange I was very stressed and reaching the end of my tether. The person at StepChange was able to calmly calm me done and present me with a payment plan. They really came to my rescue and were not opinionated. I highly recommend. Reviewed on: 12th May 2026

Autism and discalculia together with lockdown and lo...

Autism and discalculia together with lockdown and losing employment left me unable to keep control of my finances. Stepchange staff were incredibly helpful in patiently dealing with me until there was a plan in place. They took the worry and fear out of the monthly budget and even helped me with an appointee for when I get overwhelmed and can’t speak. Reviewed on: 12th May 2026

Non judgmental support

I was in despair and they helped to find a way forward. The relief I felt to know things were in control and I wasn’t judged for the situation I was in. Reviewed on: 12th May 2026

When I was in trouble with my finances Step change w...

When I was in trouble with my finances Step change were helpful, non judgemental and easy to talk to. Reviewed on: 12th May 2026

You send your payment .

You send your payment .i do what i can afford and stepchange pay my creditors Reviewed on: 12th May 2026

Stepchange helped me massively.

Stepchange helped me massively, as I walked away from a job through bullying in work place..so my bills wernt going to get paid , stepchange helped with health support and money ,contacting people sorting what was most important...complete weight lifted from shoulders...easy affordable payments set out then when I got another job increased payments...can't thank them enough helped me get back on track. Reviewed on: 12th May 2026

Helped me when I struggled financially.

Helped me when I struggled financially. Reassured and helped me organise my debt to become more manageable. Reviewed on: 12th May 2026

Excellent customer service very knowledgeable person...

Excellent customer service very knowledgeable personnel and extremely helpful Reviewed on: 12th May 2026

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