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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16744 reviews)

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4.95

Based on 16,744 reviews, last reviewed 13th May 2026

97550% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

A weight off my mind They have been very helpful in me working to clear my debts. I just wish the cost of living crisis isn't causing me to extend the period to be debt f... Read more Reviewed on: 13th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16744)

No more sleepless nights.

I was deep in debt and couldn't get out of it. I was recommended to stepChange and they were so helpful and understanding. My debts are half cleared and I don't worry as much as I used too. Reviewed on: 6th May 2026

Makes life so much easier big help with my finances

Makes life so much easier big help with my finances Reviewed on: 6th May 2026

StepChange have made my life so much easier.

StepChange have made my life so much easier. I felt like I was drowning in debt. They handled everything for me and I now make one monthly direct debit payment to them and they pay everyone on my behalf. It’s such a relief. Reviewed on: 6th May 2026

Finally able to breathe again

Finally able to breathe again. Stepchange give me the help and support I need at a very tough time Reviewed on: 6th May 2026

Life savers

Stepchange have helped me cope with my debt in a manageable way. Reviewed on: 6th May 2026

I am so so happy with the services

I am so so happy with the services Reviewed on: 6th May 2026

From treading water to making inroads

I had been struggling with debt for years, simply treading water and paying nothing off - just struggling to pay the interest. Then, I discovered StepChange. They made my options clear, guided me through the process and now I’m making real inroads into paying my debt. I’m not there yet, but I’m making process and have a much better relationship with money Reviewed on: 6th May 2026

Helpful advice.

Helpful advice to take control of a situation likely to get out of hand Reviewed on: 6th May 2026

Easy Payments

I can now get on with my life……I know my debt is still there but as well as paying off a little of my debt I can still live my life Reviewed on: 6th May 2026

Do not hesitate, there is no judgement only help.

I was at my lowest, drowning in debt left by my ex-husband and living from month to month only paying minimum payments. The shame I felt was as overwhelming as the mountain of debt, until I talked to StepChange. The lady I spoke to was absolutely amazing. She listened, didn't judge and helped me in ways I can never repay. I am a year and 3 months away from financial freedom. StepChange is a godsend. Reviewed on: 6th May 2026

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