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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Helped me turn my life around-don’t know what I woul...

Helped me turn my life around-don’t know what I would have done without StepChange Reviewed on: 23rd May 2025

Stress free long term solution

I was forced into debt when parents died and left no provision for their funerals and expenses. This spiralled out of control. Stepchange helped to take control of the situation so that I could stay out of court and take time to clear these debts. Its taken years but they removed the stress and I have been able to sleep peacefully at night! Reviewed on: 23rd May 2025

Fierce about results

Advisers are very efficient. I feel like the team are very friendly and willing to help Reviewed on: 23rd May 2025

Good customer service

Their team provides clear guidance and practical solutions, helping me regain control of my finances. Highly recommended for anyone seeking support in managing debt. Reviewed on: 23rd May 2025

Thie company that helped me a great deal

Stepchange made a huge difference in my financial situation. They made it clear how I should budget for things and helped me to overcome worries and set up an affordable plan to pay my debts. Reviewed on: 23rd May 2025

Thank you StepChange.

Thank you StepChange. You have been such a great help to me and my financial worries. Please continue your amazing work! Reviewed on: 23rd May 2025

Talk to them, these are people who want to help.

Friendly, accepting, non-judgemental, professional and kind. Honestly, the best people to help you out if you are facing the same problems I did. Reviewed on: 23rd May 2025

They just remove the embarrassments and genuinely wa...

They just remove the embarrassments and genuinely want to help and Taylor to your needs Reviewed on: 23rd May 2025

Nearly lost my current account

I had one plan and had an amazing experience, my initial plan was cancelled after an few years, and a whole new plan started. Stepchange included my current account and I nearly lost my bank account. I immediately had to pay my £700 overdraft to prevent my account being closed. I found this very stressful. Reviewed on: 23rd May 2025

Great step to change your situation.

StepChange completely transformed my financial situation. Everything was very easy to set up, which meant less stress and less worry. I was still able to manage my situation and pay off my debts on time with affordable payments. Reviewed on: 23rd May 2025

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