Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Cannot recommend them enough!

Cannot recommend this company enough. A huge weight has been lifted off my mind since they took over the handling of my debts. It can feel both overwhelming and embarrassing when we have debts but every member of staff i have spoken too since first arranging my debt management plan years ago has been very understanding and professional without being patronising. If you find yourself with unbearable debts, no matter the amount, just give them a call. You will be eternally thankful that you did! Reviewed on: 11th May 2026

I was really struggling trying to get my debts paid...

I was really struggling trying to get my debts paid off but StepChange were so incredibly helpful. They talked me through my options with no judgement and helped me set up a manageable payment that I could comfortable afford. Once a plan is in place there is the option to update them with any changes to income and to seek for assistance along the way. This charity has allowed me to breath easy and enjoy life again! Reviewed on: 11th May 2026

I went from being overwhelmed and embarrassed when I...

I went from being overwhelmed and embarrassed when I first contacted them for help with my state of finances to feeling more in control and able to breathe whilst paying back every penny without dealing with pushy creditors. Each year the financial review was easily made. Thankyou doesn't seem to be enough to say thanks! Reviewed on: 11th May 2026

Fantastic

Fantastic experience, speaking with knowledgeable people who really are trying to help you Reviewed on: 11th May 2026

Invaluable tailored financial support.

I was in a real financial mess. Step change negotiated with creditors and I have now paid one loan off and can manage the payments. The relief is indescribable. Thank you Reviewed on: 11th May 2026

Light after dark tunnel

I was in huge debts but when I found stepchange big mountain lifted off my shoulders Reviewed on: 11th May 2026

Step Change helped us take back control.

Step change really helped us get back on our feet, we felt overwhelmed but the people there really help us get back ahead of everything and now we are swimming. Reviewed on: 11th May 2026

Excellent customer service, many solutions available

No need to worry about calling, staff are very professional with no judgement and guide you towards the best solution. Creditors finally off your back. Easy to use website to view or make changes to the plan, can take a while to get get through on the phone because staff are so busy, hang in there though you’ll feel so much better! Reviewed on: 11th May 2026

Always been very helpful, supportive and caring

Always been very helpful, supportive and caring Reviewed on: 11th May 2026

Helpful Advice

The advice I've had has been very useful. Calculating a reduced amouint to pay my creditors so that they don't contact me by letter or phone anymore has greatly reduced stresss levels and increased my peace of mind. I can usually get to speak to someone the same or the next day. Reviewed on: 11th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions
from PayPlan 4.94 from 22303 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub