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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Stepchange changed my life.

Stepchange changed my life. I cant emphasise how my financial outlook altered after joining Stepchange Reviewed on: 31st May 2026

My experience with StepChange was positive.

My experience with StepChange was positive. The advice provided was clear, professional, and easy to understand. I felt supported throughout the process, and the information helped me better understand my options. The service was straightforward to use, and I would recommend it to anyone seeking debt advice. Reviewed on: 31st May 2026

My sincere thanks to Stepchange.

With our the help and advice from Step change I really don't know what I would have done. After the unexpected death of my husband and soon after losing my job I was at my wits end. I couldn't see a way out of things with my rent, bills and day to day living. I saw the advert for step change I took a big breath and gave them a call and was able to sleep for the first time in a long time. Thank you. Reviewed on: 31st May 2026

Extremely helpful staff going through everything ste...

Extremely helpful staff going through everything step by step. I’m very happy with there services and Knowledge, helping me to sort out my finances. I would totally recommend Step change to someone. Reviewed on: 31st May 2026

Due to a difficult financial situation, I decided to...

Due to a difficult financial situation, I decided to use their services, and I was not disappointed. I reached out because I was struggling with debt, and they truly helped me get back on my feet. I only have two months left until I am completely debt-free, and that means a lot to me. Reviewed on: 31st May 2026

StepChange changed my life

I started working with StepChange several years ago. They recommended a DMP as the best product for my situation and with their help I have almost paid off all of my debts. They have also been very flexible and helpful whenever my circumstances have changed. With one call I have been able to sort everything out everytime I've needed help or clarification. The customer service has always been friendly and knowledgeable without a long time on hold too. I would recommend StepChange to anyone who feels like they can't face tackling their debt. I felt that way too, but StepChange have helped me change my life. Reviewed on: 31st May 2026

Very good, was very stressed and worried about debt,...

Very good, was very stressed and worried about debt, being hounded by creditors at all hours of day and night and now have peaceful life again. Made mistake of taking loans I couldn't pay back and spiralled into more and more debt and the loan companies were very insistent on pressuring me to come up with money I did not have. Reviewed on: 31st May 2026

My experience i was very helpful to reduce my stress...

My experience i was very helpful to reduce my stress and storyline for my life . Reviewed on: 31st May 2026

Your customer service very good, but just when you c...

Your customer service very good, but just when you call you need to wait for a long time most of the staff are very helpful Reviewed on: 31st May 2026

Followed a cancer diagnosis and lots of time off wor...

Followed a cancer diagnosis and lots of time off work with only statutory sick pay I got into a lot of debt to the point it made me ill. Step change were helpful, understanding and didn't judge me. They helped me set up a payment plan to clear my debts and dealt with my debt companies. I can't recommend them enough. Reviewed on: 31st May 2026

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