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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18640 reviews)

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4.92

Based on 18,640 reviews, last reviewed 21st Jun 2026

376800% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I don't know what I would do without step change. I don't know what I would do without step change. They have been very supportive over difficult times. Reviewed on: 21st June 2026

Latest lowest rating:

1

WOULD NOT RECOMMEND Very poor level of service. I haven't had a reply to an email or chase ups for almost 2 months. They have said they haven't received payments when the... Read more Reviewed on: 10th June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18640)

Review of the StepChange, Debt advice:

Supportive and Caring

Stepchange is the understanding, none criticising option for anyone who has unfortunately fell into debt I would sure recommend them. Reviewed on: 3rd August 2021

Stepchange allowed me to sort my life.

Stepchange allowed me to sort my life. I was in a very bad way financially 4 years ago and with the help of a debt management plan I am almost ready to start a fresh. Without stepchange I don’t know what I would have done. Great guidance, especially when I’ve had moments of anxiety with letters. Reviewed on: 31st May 2026

Stepchange provided the support I needed

Stepchange provided the support I needed when I was struggling financially. Thanks to stepchange, I feel like I'm getting back on track financially and like I'm on top of thinga again. Reviewed on: 31st May 2026

StepchangeSaving me from ending my life

Stepchange is saving my life the payments are manageable and the staff at Stepchange are very understanding and supportive Reviewed on: 31st May 2026

Excellent Service

Excellent service and no charge for the support as they StepChange is a charity. Reviewed on: 30th May 2026

StepChange are my best decision ever.

StepChange are my best decision ever. The relief I felt when they said they could help was life changing. I had got myself into a very dark place but they turned the light on and made my debts easier to manage. Reviewed on: 30th May 2026

Thank you StepChange!

I had £30k worth of debt and it was causing me a lot of stress. I was struggling to make minimum payments and had no chance of getting things under control. Swallowing my pride and contacting StepChange means that I'm now making manageable payments, I will pay back the money that I borrowed and, more importantly, I now have a very different outlook on getting into debt. Reviewed on: 30th May 2026

After contacting Stepchange debt charity the whole e...

After contacting Stepchange debt charity the whole experience was excellent from start to finish. They did not judge me on my situation. I can now sleep without worry and recommend them to my friends and family Reviewed on: 30th May 2026

Very supportive, non judgmental , excellent service

Very supportive, non judgmental , excellent service Reviewed on: 30th May 2026

It was like a weight lifted being in debt is so ment...

It was like a weight lifted being in debt is so mentally hard. Stepchange changed all of that and I’m now nearly debt free. Reviewed on: 30th May 2026

Staff is understanding and provided me with ongoing...

Staff is understanding and provided me with ongoing effective support, helped me to get rid off my debts and handled all the creditors without my input saving me stress. Everyone at Stepchamge is phenomenal and I cannot thank them enough Reviewed on: 30th May 2026

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