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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Paying of debts made simpler

From the first time of contacting Stepchange they had taken away the pressure of how to deal with my deals, the process was simple and after going through all my debts I felt reassured by Stepchange and their plan into how to deal with creditors and what they will do to help. Excellent process I am so grateful to them. Reviewed on: 10th May 2026

StepChange have been so helpful from the start

Right from the very start of dealing with StepChange they have been so helpful & understanding that I felt that I could feel very safe & more relaxed with them looking after my difficulties. They always have the time & are so helpful on the phone with their answers that it makes me feel more relaxed after talking with them. Reviewed on: 10th May 2026

Excellent service, they do all the hard work for you...

Excellent service, they do all the hard work for you and allow you to sleep at night. Your only job is to stick to the plan Reviewed on: 9th May 2026

Vital first step

They were brilliant from the first contact. I was totally embarrassed at having to use them but they made me feel as if this was the first step to ending my debt. I now have a plan where my money is divided up and shared amongst my creditors, at last I have some peace of mind and an end in sight. Reviewed on: 9th May 2026

Good service and I will be recommending for all pers...

Good service and I will be recommending for all person who need it Reviewed on: 9th May 2026

Helped me lot and smooth process

Helped me lot and smooth process Reviewed on: 9th May 2026

Need help ,there the best you’ll get.

I’d be lost without them,always great helpful and friendly. Reviewed on: 9th May 2026

Less stress now.

My journey with Stepchange was fairly easy & i was able to speak with an advisor if I didnt understand anything. Im so glad I took the step to getting my financial affairs into perspective & not getting phone calls & letters from my debtors which was very worrying. I definitely recommend taking the steps to being worry free. Reviewed on: 9th May 2026

Stepchange provide peace of mind and takes away the...

Stepchange provide peace of mind and takes away the anxiety of having to worry about my debt. Reviewed on: 9th May 2026

step change has made such a differance to my life fr...

step change has made such a differance to my life from day one they have explained everything that was happening if i have a problem they will help on the phone very polite customer services very glad i have them behind me. Reviewed on: 9th May 2026

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