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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

got myself into a bad situation during the financial...

got myself into a bad situation during the financial crisis.I was using loans to pay debts getting deeper into a spiral of debt and depression. I read something on the web about step change contacted them for advice, they helped me sort out my finances. biggest advice wastalk to your lenders and dont ignore as it wont go away. Reviewed on: 9th May 2026

Step Change-Honest and respectful

My experience with Step Change it's about honestly and trustily organization. The customer service is on excellent level as the team always try to support you and listening you Reviewed on: 9th May 2026

The wonderful staff at StepChange have guided me thr...

The wonderful staff at StepChange have guided me through the process of negotiating with lenders and set affordable monthly payments to suit my budget Reviewed on: 9th May 2026

Very understanding of my personal circumstances.

Very understanding of my personal circumstances. Excellent advice and support. First class service provided. Reviewed on: 9th May 2026

PEACE OF MIND

Was really stressed& worried about my situation , after having conversations with StepChange advisers i felt like the weight of the world had been lifted off my shoulders ,they were so supporting& have been ever since always reassuring me if I ever have to call them for advice leaving me with peace of mind Reviewed on: 9th May 2026

Contacting StepChange was the best thing iv ever done .

Contacting StepChange was the best thing iv ever done . the help and support you get is second to none . Amazing people Reviewed on: 9th May 2026

I was in debt

I was in debt with what I thought was nowhere to turn and then I found Step Change. I discussed my debt problems with them and I was given new hope that everything will be sorted. It has taken a few years but I will be debt free in 2 months thanks to the advice and guidance given by Step Change. Reviewed on: 9th May 2026

Worry Free

Stepchange helped me to be able to carry on my life without the worry of debt. They contacted the companies I owed money to directly to inform them of what the monthly payments would be so I didn't have to. Reviewed on: 9th May 2026

Excellent service and always kept up to date

Excellent service and always kept up to date Reviewed on: 9th May 2026

Thank you made me peace of mind .

Thank you made me peace of mind . Before I contact you about my financial situation I was worried about my future. Reviewed on: 9th May 2026

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