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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

FROM THE VERY START THEY HAVE HELPED AND WORKED WITH...

FROM THE VERY START THEY HAVE HELPED AND WORKED WITH US TO MAINTAIN A WORKABLE ARRANGEMENT Reviewed on: 10th May 2026

I can see a brighter future now!

Before contacting StepChange my partner and I were overwhelmed with our financial situation. StepChange were fantastic and explained every stage of our DMP so we know what to expect. We feel much better about our financial situation now Reviewed on: 10th May 2026

Very nice experience.

Very nice experience.Step Change is very help for more people white dificults situation.Thank you so much to helping. Reviewed on: 10th May 2026

Step change made the difference

I was in complete despair about my my debt. Step change made the difference. The advisors are brilliant and talked me through the options to reduce my debt. I now have a Debt Management Plan which is easy to keep track of online. If I have any worries or questions, I just call the advisors and they are always really helpful. I would absolutely recommend Step change. Reviewed on: 10th May 2026

For over 8 years step have helped me to have depress...

For over 8 years step have helped me to have depression on dept. Reviewed on: 10th May 2026

Step change has literally saved my life.

Step change has literally saved my life. I was drowning. I passed them the information and they took the weight. So straight forward by so life changing Reviewed on: 10th May 2026

Debt free

Great experience. Non judgmental, helpful easy to use. Thank you Reviewed on: 10th May 2026

Debt Advice

Well after struggling with bills ect,found my self getting into deep trouble,so contacted step change debt charity, then I started to move forward with no stress whatsoever, highly recommend them. Reviewed on: 10th May 2026

understanding and helpful work for you and to your n...

understanding and helpful work for you and to your needs, not after your money Reviewed on: 10th May 2026

It’s a working progress

We are still working towards the end goal but from the moment we set out our journey with step change, it’s has been smooth. The level of worry and stress has been greatly reduced and it’s great seeing each month the money we are paying of our debts bring the total down. Still got a fair way to go but life feels calmer and we are no longer having to cut out on things like heating or food to afford other bills. Everything gets the attention it needs. Reviewed on: 10th May 2026

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