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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Cyber Security - Level 3 - Paulo Azevedo

The course (Cyber Security - Level 3) was well structured, all the literature for each Unit was provided, with lots of key points and suggestions for research were also included, the tutor (Craig Wilson) was excellent, providing slides for each topic, had fountains of knowledge, experience, advice, suggestions for research, answering all the questions and comment on our life chat, occasionally made us work in groups, which was great, we were also given a great amount of home work, which made us prove that we were learning and understanding the course, and upon marking, if we didn't meet the criteria for question, Craig would ask us to review it, and explain why. Loved this course, not just because of the tutor, but was very interactive, and everyone participated. Reviewed on: 10th May 2026

The only issue I have is getting through on the phon...

The only issue I have is getting through on the phone can be very difficult. I have held on for over 20 minutes several times Reviewed on: 10th May 2026

World turned around

I was going thru a very difficult marriage break up and left with debt. I didn’t know where or who to turn to. It’s been 3 yrs and I’ve been with stepchange for just over a yr. and now I’m steadily getting my debt paid and living without that stress of worrying abt paying 10/15 different ppl I owed money to and stepchange pay them from one payment I give them. No credit no cards. I work and now have that peace of mind. Thank you stepchange. Reviewed on: 10th May 2026

Very happy

They have been very helpful and understanding. Reviewed on: 10th May 2026

Thank you Stepchange.

Id throughly recommend working with stepchange. It helped us to budget and realise that we did have the spare money to pay off debts if we tweaked a few things which in turn meant feeling less guilty about spending money. They also helped us communicate with our debtors to get their help too. We did have a slight issue in that we had some extra money which we wanted to use to pay our debts which stepchange told us to write letters to our debtors but this ended up causing confusion and we would have been better off to just pay it off but I suppose it was an unusual circumstance. All in all though most communications I have with stepchange were.pleasant and they never made you feel like a bad person for having got in to debt and there was a way forward. Thank you stepchange! Reviewed on: 10th May 2026

Very helpful and understanding.

Very helpful and understanding. They do not make you feel bad for owing money and reassure you that things are not as bad as you feel they are. Reviewed on: 10th May 2026

I have been really satisfied with all the help they...

I have been really satisfied with all the help they provide Reviewed on: 10th May 2026

Turned my life around

From first consumer credit counselling services to now Stepchange I have completely turned my life around and I’m nearly debt free. Thank you for many years of great friendly service Reviewed on: 10th May 2026

Anyone I speak to is always very helpful and I’m ver...

Anyone I speak to is always very helpful and I’m very grateful as they really helped me and continue to do so. Reviewed on: 10th May 2026

Once I got over my fears of facing my financial prob...

Once I got over my fears of facing my financial problems I worked with step change to put an iva in place.I was supported every step of the way and encouraged when I struggled. I feel so relieved and wish I had contacted them sooner. Reviewed on: 10th May 2026

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