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StepChange: Debt advice reviews

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4.95
Based on 16,752 reviews, last reviewed 14th May 2026
97950% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
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0%

Latest highest rating:

5

I now feel in control I now feel in control. StepChange has taken all the pressure and uncertainty away from debt management. Such an easy, straightforward process. Reviewed on: 14th May 2026
Stuart M's avatar
Stuart M

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16752)

Not bad thx.

4
Not bad thx. They helped me to freeze my debt Reviewed on: 21st June 2025
Yavuz's avatar
Yavuz

Stepchange Review

4
Been with them for over 9 years always very helpful. Reviewed on: 21st June 2025
Mrs Angela G's avatar
Mrs Angela G

very happy with the with the way the helped us out i...

5
very happy with the with the way the helped us out in general been with us all these years always there to assist and give as advice and help would highly recommend them if people are in debt Reviewed on: 21st June 2025
Mrs steadman's avatar
Mrs steadman

Financial SOS

4
Professional and give great advice Reviewed on: 21st June 2025
Sonia M's avatar
Sonia M

I cannot thank them enough, a huge weight of my mind.

5
They are very helpful, knowledgeable and talk you through each stage, including setting your budget. Then they negotiate with your creditors to agree an affordable payment. I cannot thank them enough, a huge weight of my mind. Reviewed on: 20th June 2025
Mr E's avatar
Mr E

StepChange removes all the worry of repaying debts.

5
StepChange removes all the worry of repaying debts. Based on my income and commitments, the Debt Management Plan they put together for me was perfect. They liaised with all of my creditors on my behalf, which stopped all of the harassing calls and letters, and took all the stress out of my situation. My DMP is going well, and my debts are reducing. I can see light at the end of the tunnel. I would recommend StepChange to anyone. Reviewed on: 20th June 2025
Andrew G's avatar
Andrew G

Rescued me

5
I got into debt and tried to pay it off but my outgoings began to outstrip my incoming. I was losing sleep and stressed out every time the post arrived. I saw stepchange and they helped me with everything - they got me a cooling off period whilst they sorted out my finances. The system allows for me to up my payments if I am in a position to do so which gives me the autonomy to manage with background support from experts. I am now 4 years in and will be debt free in the next 2 years which is a huge weight off my shoulders. Reviewed on: 20th June 2025
Cricket's avatar
Cricket

StepChange helped me regain control of my finances..

5
StepChange helped me transition from unmanageable debt to a repayment programme which was life changing and a huge relief Reviewed on: 20th June 2025
Stephen D's avatar
Stephen D

Overwhelmed with debt, contacted stepchange ,they ca...

5
Overwhelmed with debt, contacted stepchange ,they calculated an affordable amount as a solution and I am now debt free! Excellent service would recommend anyone with the same problem to get in contact . Reviewed on: 20th June 2025
Wendy jenkins's avatar
Wendy jenkins

Step Change Helped Me to Clear My Debt

5
Step Change helped me to create a budget so I could see my income and outgoings clearly, enabling me to schedule a monthly repayment scheme that I was able to afford and, most importantly, stick to. Reviewed on: 19th June 2025
John Vale's avatar
John Vale

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