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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

So easy.

Very easy and all stress taken away. Reviewed on: 9th May 2026

Wouldn't recommend

The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly not read the emails properly that I sent to them. I can never get through on the phone as it says my reference number is wrong, even though I am using the reference number they gave me. They have said they haven't received payments when it clearly shows the money from my bank account sent to them. Overall I wouldn't recommend them unfortunately. Reviewed on: 9th May 2026

Simple and Hassle Free

Very easy to submit my budget, i can see statements showing my progress. No hassle from creditors at all! Reviewed on: 9th May 2026

I am grateful for this opportunity

I am grateful for this opportunity Reviewed on: 9th May 2026

StepChange has helped me to see that there is still...

StepChange has helped me to see that there is still light at the end of the tunnel. Thank you, could not have done it without Your help, support and understanding. Reviewed on: 9th May 2026

Really helpful and supportive service.

Really helpful and supportive service. I feel I can breathe now knowing my finances are in order Reviewed on: 9th May 2026

Excellent

Excellent debt charity always been there for me Reviewed on: 9th May 2026

With debts being an issue and needing to resolve the...

With debts being an issue and needing to resolve the endless letters, calls chasing for another payment. Step change addressed all this and took away the aggregation and stress. All managed and can't thank them enough Reviewed on: 9th May 2026

Excellent work and tremendous understanding about debt

Excellent work and tremendous understanding about debt Reviewed on: 9th May 2026

got myself into a bad situation during the financial...

got myself into a bad situation during the financial crisis.I was using loans to pay debts getting deeper into a spiral of debt and depression. I read something on the web about step change contacted them for advice, they helped me sort out my finances. biggest advice wastalk to your lenders and dont ignore as it wont go away. Reviewed on: 9th May 2026

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