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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18650 reviews)

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4.92

Based on 18,650 reviews, last reviewed 28th Jun 2026

188650% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Non judgemental and really support you what ever you... Non judgemental and really support you what ever your situation. Very easy to talk to and so much support on your journey to being debt free Reviewed on: 28th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18650)

Review of the StepChange, Debt advice:

Retaking control

You've come to the end of your tether, swamped by red letters and final notices. So phone StepChange - one of the best half hours of your life. They sort out what you spend on what, what you owe, what you can afford to pay back after allowances are made for the amount you need to live on. Then they sort out the repayments (through them) and companies listen to them whereas they wouldn't listen to you, because they have standing. And the best bit (apart from the relief of finally doing something positive about things) is that they're a charity and won't charge you a penny. Reviewed on: 23rd April 2017

Helpful and stress free

They value that you should be able to cover you essential needs first and then work from there.. even know the calculation seem off because if your on benefits money is received every 4 weeks. Reviewed on: 9th May 2026

Very helpful staff and polite staff friendly

Very helpful staff and polite staff friendly Reviewed on: 9th May 2026

I I didn’t no which way turn with my dept then a fri...

I I didn’t no which way turn with my dept then a friend told me about step change . It the best thing I did contacting them . I have gone in to tell other people about step change . All round excellence. Reviewed on: 9th May 2026

Escaping debt through financial coercion

In 2024, I got out of a financial coercive relationship. My partner had goaded me into gettting loans and shopping on a popular online catalogue. I was in a huge amount of debt and reached out to StepChange. They gave me the advice I needed and now I'm on a debt management plan and it has taken all of the worry off my shoulders. I now have better control of my finances and can even afford the odd treat for myself. I can't recommend them enough! Reviewed on: 9th May 2026

Great Service

always have been good to talk with, and quick problem solving team ..excellent Reviewed on: 9th May 2026

Help is out there!

The customer service is excellent, they are understanding and very helpful and sort your needs to suit your budget, which relieves the stress. Reviewed on: 9th May 2026

Help when needed...

when I was having trouble a few years ago your staff were extremely helpful and I would still have been a terrible place without their help Reviewed on: 9th May 2026

Help available when needed

You helped me to sort out my affairs and stopped the worrying. Reviewed on: 9th May 2026

Supportive and Understanding During a Difficult Time

I was really anxious about dealing with my debts, but StepChange made the whole process much easier than I expected. They’ve been supportive, respectful and understanding throughout, especially when my income changed recently. Having a manageable plan in place has made a huge difference to my stress levels and helped me feel back in control of my finances again. I’m very grateful for the support and would highly recommend them. Reviewed on: 9th May 2026

This was the best thing I have done.

This was the best thing I have done. The staff are amazing they are calm and understanding. Reviewed on: 9th May 2026

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