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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

At a time when I needed professional support and a w...

At a time when I needed professional support and a way to manage the debt I had, StepChange provided me a lifeline and way in which to not only get the debt paid off, but helped with the stresses of dealing with the banks that refused to give me any help at this point. Reviewed on: 9th May 2026

Always helpful and understanding,

Always helpful and understanding, Reviewed on: 9th May 2026

Stress Free

For years I was paying a dept management company to help me with my dept.. What I stupidly didn’t know was out of the £120 I was paying them they were taking nearly 50% for themselves, I was so angry with myself for realising this is what they do. I was on with one the companies I owes money to and told them about my and the management company looking after it, they told me about Stepchange, I phone them and as soon as I heard from the Stepchange’s employee he put me at ease right away, he help me setup my account and told me every penny I pay them goes towards paying off my debt. When think of the money I paid this management company I felt sick, I said to myself that’s the past forget about it so much stress has been taken away from me as soon as I started using Stepchange’s. Reviewed on: 9th May 2026

Brilliant Helpa

They halfed what I was paying every month. Made my life alot easier.w Reviewed on: 9th May 2026

Fantastic

Stepchange have been fantastic, they helped when it was needed the most, working out a plan & relieving the stress & worry. Reviewed on: 9th May 2026

Simple solution of our debt problem

Handled our debt problem rapidly simply and efficiently. Eventually stoped the harassment of persistent threatening mail and phone calls. Handled my wife’s death with sympathy and simplicity. Overall the best course of action it was possible to take. Reviewed on: 9th May 2026

Excellent, easy to follow steps and advice.

Excellent, easy to follow steps and advice. Reviewed on: 9th May 2026

I have received amazing debt advise and help to repa...

I have received amazing debt advise and help to repay debts Reviewed on: 9th May 2026

They put your mind at ease your not alone.

I was a shamed I got into the mess and they treated me with respect I can’t thank them enough. Reviewed on: 9th May 2026

Debt Management Plan

I was referred to StepChange by the National DebtLine. StepChange have set up a Debt Management Plan for me. Their advisors over the phone are always able to answer any questions and to work with you to resolve any issues. Even when I've not been able to pay the full amount or my circumstances changed they are always understanding and they work with you on the next steps. They've dealt with all of the conversations with my creditors for me, except for one situation where they advised it would also be good for me to get in touch with creditors. Emails take a bit longer to hear back on, for more substantive conversations it's best to call them. Reviewed on: 9th May 2026

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