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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

This was the best thing I have done.

This was the best thing I have done. The staff are amazing they are calm and understanding. Reviewed on: 9th May 2026

Unbearable amount of debt I was paying each month, b...

Unbearable amount of debt I was paying each month, but with the help of stepchange they managed to get my payments down to a very small affordable amount. Thank you very much step change.I simply could not have done that myself, I can’t praise them enough. Reviewed on: 9th May 2026

Fantastic service!

3 years ago I realised I was beginning to struggle to make ends meet. I contacted my two daughters and went through things with them. My elder daughter works as a manager for the homeless and people struggling with their finances, she always recommends Stepchange and suggested the same to me. She and my younger daughter both helped me set up with yourselves, which was so easy to do and you were incredibly helpful. I am feeling so much better in myself and managing perfectly so, thank you very much. I would certainly recommend you to friends and family if needed. Reviewed on: 9th May 2026

Just found staff to be so helpful kind and understan...

Just found staff to be so helpful kind and understanding when you may feel debt companies are the last resort Reviewed on: 9th May 2026

They were there when no body else was.

They were there when no body else was. Reviewed on: 9th May 2026

At a time when I needed professional support and a w...

At a time when I needed professional support and a way to manage the debt I had, StepChange provided me a lifeline and way in which to not only get the debt paid off, but helped with the stresses of dealing with the banks that refused to give me any help at this point. Reviewed on: 9th May 2026

Always helpful and understanding,

Always helpful and understanding, Reviewed on: 9th May 2026

Stress Free

For years I was paying a dept management company to help me with my dept.. What I stupidly didn’t know was out of the £120 I was paying them they were taking nearly 50% for themselves, I was so angry with myself for realising this is what they do. I was on with one the companies I owes money to and told them about my and the management company looking after it, they told me about Stepchange, I phone them and as soon as I heard from the Stepchange’s employee he put me at ease right away, he help me setup my account and told me every penny I pay them goes towards paying off my debt. When think of the money I paid this management company I felt sick, I said to myself that’s the past forget about it so much stress has been taken away from me as soon as I started using Stepchange’s. Reviewed on: 9th May 2026

Brilliant Helpa

They halfed what I was paying every month. Made my life alot easier.w Reviewed on: 9th May 2026

Fantastic

Stepchange have been fantastic, they helped when it was needed the most, working out a plan & relieving the stress & worry. Reviewed on: 9th May 2026

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