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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

LIFE SAVERS

Gone from worry and sleepless nights, to a call which literally changed everything. Cannot recommend them highly enough. Go on, what harm can it possibly do, make that life changing call!!! Reviewed on: 8th May 2026

What a reliief real help i was in at the deep end dr...

What a reliief real help i was in at the deep end drowning. Helped me dort all my debt Reviewed on: 8th May 2026

Stepchange saved my life

Stepchange helped us turn things around after a period of unemployment and bad spending habits plunged us into almost £50k of debt in loans and credit cards. Their reassuring, sensible advice gave us a plan to work towards being debt free without having to live on the breadline. We still have about 3 years before we are debt free but every time we have a bit of spare money we pay towards our debts, reducing our balance slowly but surely. When i first spoke to Stepchange I was contemplating doing something very bad to myself. Now, I see a future and have a whole new attitude to money. Reviewed on: 8th May 2026

Everything is spot on.

Everything is spot on. Great service. I reckon, they are excellent. Reviewed on: 8th May 2026

Thanks to stepchange I have my life back and will al...

Thanks to stepchange I have my life back and will always be grateful to them. Reviewed on: 8th May 2026

I have been with step change the last 3 years and th...

I have been with step change the last 3 years and they helped me change my life, sympathic helpful and will always try to help you with the best solution Reviewed on: 8th May 2026

All communication really clear and explained .

All communication really clear and explained . All options given . Extremely easy to set up and use . Reviewed on: 8th May 2026

Stepchange helped me to manage my finances and took...

Stepchange helped me to manage my finances and took the strength and worry away Reviewed on: 8th May 2026

Well if your looking at getting advice on your debts...

Well if your looking at getting advice on your debts I can not recommend Stepchange enough for there honest impartial advice and help working with creditors to find a suitable plan to help get things back on track. They also won’t charge for there service which really helps when your already in debt. If you are considering talking to them I say go for it. Reviewed on: 8th May 2026

I was In debt as my boyfriend passed away , so I had...

I was In debt as my boyfriend passed away , so I had to go get help stepchange saved my life , they put all my debts together , and they are so helpful and kind , they are very sincere and helped my sort out all debts , stopped all interest , and I feel better in myself now , as no stress , thank you so much , anyone who needs help just go to them they are amazing , x Reviewed on: 8th May 2026

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