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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Am very Grateful for all the support from any member...

Am very Grateful for all the support from any member of staff who I have spoken too,I helping me to achieve the best goals of settling up my DMP you I will be able to clear my debts. Thanks very much and God richly bless all the team. Reviewed on: 31st May 2026

They was sooooo helpfull with all my money worrys.

They was sooooo helpfull with all my money worrys.. they saved my life.. please dint struggle with debt..stepchange changed my life Reviewed on: 31st May 2026

there are no word’s enough to express how grateful e...

tjere are no word’s enough to express how grateful enough to be with stepchage Reviewed on: 31st May 2026

Very friendly and professional service which was a b...

Very friendly and professional service which was a big heip Reviewed on: 31st May 2026

Customer service is great and when I speak on the te...

Customer service is great and when I speak on the telephone to a person they are so helpful and friendly always there to help you. Reviewed on: 31st May 2026

Stepchange allowed me to sort my life.

Stepchange allowed me to sort my life. I was in a very bad way financially 4 years ago and with the help of a debt management plan I am almost ready to start a fresh. Without stepchange I don’t know what I would have done. Great guidance, especially when I’ve had moments of anxiety with letters. Reviewed on: 31st May 2026

Stepchange provided the support I needed

Stepchange provided the support I needed when I was struggling financially. Thanks to stepchange, I feel like I'm getting back on track financially and like I'm on top of thinga again. Reviewed on: 31st May 2026

StepchangeSaving me from ending my life

Stepchange is saving my life the payments are manageable and the staff at Stepchange are very understanding and supportive Reviewed on: 31st May 2026

Excellent Service

Excellent service and no charge for the support as they StepChange is a charity. Reviewed on: 30th May 2026

StepChange are my best decision ever.

StepChange are my best decision ever. The relief I felt when they said they could help was life changing. I had got myself into a very dark place but they turned the light on and made my debts easier to manage. Reviewed on: 30th May 2026

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