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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

So easy to talk things through

So easy to talk things through and get a full explanation of what happens next Reviewed on: 7th May 2026

I rang up with my debit issues, they reassured me an...

I rang up with my debit issues, they reassured me and helped me every step off the the way I couldn’t praise these guys enough. Reviewed on: 7th May 2026

Made a huge difference

I was at such a low point that I was overwhelmed by debt. Stepchange were so helpful and made a huge difference. Reviewed on: 7th May 2026

I was so greatful for there help as i was lost and d...

I was so greatful for there help as i was lost and did not know what to do i feel so much better Reviewed on: 7th May 2026

It's been easy straight forward, good communication

It's been easy straight forward, good communication Reviewed on: 7th May 2026

Great service

Step change really helped me and sorted a plan out for me to start making a change to my financial situation. They are with you every step of the way giving great advice . Reviewed on: 7th May 2026

Debt help

Stepchange have helped me to slowly reduce my debt. They have been first class every step of the way, highly recommend Reviewed on: 7th May 2026

All advisors are professional, show empathy and help...

All advisors are professional, show empathy and help to reduce stress associated with debt Reviewed on: 7th May 2026

Becoming Debt-free

Stepchange was the best decision I made regarding qualified debt management advice. I've been using their services (DMP) for a couple of years, and my debt-free date is on the horizon. I would recommend Stepchange to anyone who needs help and a way to change their behaviour towards finances. Reviewed on: 7th May 2026

I had to come to stepchange to help me with my massi...

I had to come to stepchange to help me with my massive debts , they have helped me so so much and I can't thank you enough stepchange, and when I had a problem paying one month they helped me sort it out , I would 1000% recommend other people to them like I have a few Reviewed on: 7th May 2026

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