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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

A caring team.

It still amazes me how much StepChange took over my situation and advocated on my behalf. After my initial phonecall consultation, I didn’t really have to do much at all. Not to say it’s easy as this is not an easy situation to be in but it was easy in the sense I felt looked after. The only negative I have is that emails often don’t get responded to, days can go by and you have to chase. It’s not always possible for people to call directly. Reviewed on: 7th May 2026

No Fuss to help you get out of debt.

I have dealt with StepChange on numerous occasions and I have not had any complaints. They spend time with going through your situation and help you with making sure you can pay the debt before allowing you to choose which way you wish to pay your debts off. Everyone is helpful on customer services & polite. Reviewed on: 7th May 2026

From my first anxious days of dept...

From my first anxious days of finding myself in dept, Stepchange gave me the hope and confidence that i could survie and pyback my debt. After almost 2 years i have made steady progress, without any hitches at all, to maintain affordable payments. i now plan my monthly spending very carefully, a habit well worth developing for all of us Be brave and honest, help is there.. Reviewed on: 7th May 2026

Could not recommend them more!

I was told about Stepchange from my bank after I was struggling to make repayments. They were so helpful from the start and I feel like I have much more control over my finances. Reviewed on: 7th May 2026

Just the help I need

I was in a terrible mess and couldn't see how i was ever going to get out of it. Constant stress and barely and money for food. I turned to Step change and they changed everything for me. I now have an end in sight. Reviewed on: 7th May 2026

Very good experience, helpful, I felt very comfortab...

Very good experience, helpful, I felt very comfortable talking about my hard financial situation. I would strongly recommend step change. Amazing. Reviewed on: 7th May 2026

I am now near debt free, working with Stepchange ent...

I am now near debt free, working with Stepchange entirely throughout.Their prompts to review my Plan were Friendly & informative, allowing me to adjust my payments with affordability! There was never harassment or worry, with monthly Statements available to guide me & assured me that my Plan was Working ! Reviewed on: 7th May 2026

Debts don't have to be a Burden with Stepchsnges Help

Since I got in touch with Stepchange over my debts. I got to a stage i would berry my head in the sand hoping for it to go away. But it doesn't, then someone told me about Stepchange. They went through sll my debts and we set up a standing order with them and they do all the sorting out for me. I've never looked back since and I feel more comfortable now knowing I'm paying my debts off gradually with Stepchanges help. Reviewed on: 7th May 2026

Less worried

From sleepness nights to actually feeling like im control with the perfect help from all at Step Change. No judgement just simple helpful advice and support Reviewed on: 7th May 2026

free from Anxiety.

I was drowning in debt, I didn’t know what to do. I remember something called StepChange and got in touch right away. I can now breathe and am free of Anxiety and sleepless nights. Thanks to StepChange. Catherine. Reviewed on: 7th May 2026

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