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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

StepChange have helped me enormously they have my li...

StepChange have helped me enormously they have my life back which it was possible within their guidance and support. I no longer have to worry because I was in a great deal of stress trying to budget my finances and I’m keeping on track to paying my debt off. Thank you so much StepChange Reviewed on: 7th May 2026

They’ve been amazing I was under so much stress the...

They’ve been amazing I was under so much stress the experience with them has been amazing they are so helpful with any concerns you have. Reviewed on: 7th May 2026

Amazing advice and help with no judgement.

Amazing advice and help with no judgement. On a DMP and so glad it’s helped so much only regret is I wish I had done it sooner Reviewed on: 7th May 2026

Highly recommend reaching out

I was nervous to embark on the stepchange journey but the process was easy and made me feel confident in tackling my debts. Reviewed on: 7th May 2026

Getting in touch with StepChange saved my life when...

Getting in touch with StepChange saved my life when I didn’t know what to do after running up such high debts due to mental health issues . They guided me from the start and gave me my life back . Massive Thankyou to them as they also saved my marriage too Reviewed on: 7th May 2026

Ex partner got me debt, financial abuse but step cha...

Ex partner got me debt, financial abuse but step change have helped start to take but some control I’m still in debt only 3 years to go and I will be debt free. Reviewed on: 7th May 2026

No more "less than friendly" letters and phone calls.

Prior to adopting Step Change i was in that downward spiral of stress and anxiety, sleepless nights and constant worry. Messages going to debt collectors. Endless, less than friendly letters and telephone calls. Step change stopped all that instantly, organising my finances and making a plan. They communicated the plan to debtors so no more negative post and letters. One carefully calculated payment to StepChange each month and no more hassle. I have a year left and i will be debt free! I'm very gratefull. Reviewed on: 7th May 2026

took the anxiety out of paying my debts

took the anxiety out of paying my debts Reviewed on: 7th May 2026

I was being traumatised with the debt owed but step...

I was being traumatised with the debt owed but step change really lightened my burden and with ease I have paid two third of it and I am sure that the remaining will not be a problem thanks to step change coming in at the crucial moment Reviewed on: 7th May 2026

Debt Management

The helped me sort out my debts into a manageable amount to pay Reviewed on: 7th May 2026

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