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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

took the anxiety out of paying my debts

took the anxiety out of paying my debts Reviewed on: 7th May 2026

I was being traumatised with the debt owed but step...

I was being traumatised with the debt owed but step change really lightened my burden and with ease I have paid two third of it and I am sure that the remaining will not be a problem thanks to step change coming in at the crucial moment Reviewed on: 7th May 2026

Debt Management

The helped me sort out my debts into a manageable amount to pay Reviewed on: 7th May 2026

Its easier than you think to get peace of mind.

Very easy to talk to took me through everything step by step, when unexpected expenses occured negotiated with debtors and stopped me worrying. Thoght I was trappped for years now I have just under 2 years of the 3 quoted to go before I am debt free. When car was needing replacement I was still able to get finance externally to replace it. Reviewed on: 7th May 2026

Very helpful and understanding staff.

Very helpful and understanding staff. Reviewed on: 7th May 2026

Debt advice

Helped me sort out debt repayment plan and when I have any questions very helpful in sorting out the problem Reviewed on: 7th May 2026

To think clear again.

On joining Step Change, it did take a huge worry off my mind, once finding myself in this situation, i didnt know where to turn, one of my debters told me about StepChange and i was able to think clearly again. They are very informative and non judgemental, if you dont underdstand anything they will explain to you..im just so glad i went to them...... Reviewed on: 7th May 2026

Thank you

Best decision i ever made. Customer service is excellent. Always there when I need advice. Reviewed on: 7th May 2026

Stepchange saved my life, and i mean that.

StepChange made it so easy after months of worry and drawing off credit cards to pay my depts and bills, now i pay what i can afford. Reviewed on: 7th May 2026

Very helpfull when I needed it i would recommend st...

Very helpfull when I needed it i would recommend stepchange to anyone who needed at anytime Reviewed on: 7th May 2026

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