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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Always spoken with compassion and empathy.

Always spoken with compassion and empathy. Never felt judged or not heard. It really helps my mental health situation to know that you are there to assist and to help me resolve my situation. Reviewed on: 7th May 2026

Very easy process

Very easy process removed mountains of stress Reviewed on: 7th May 2026

Exceeded all expectations

Put at ease no awkward questions Reviewed on: 7th May 2026

Put at ease from the very beginning and had great ad...

Put at ease from the very beginning and had great advice. Complete a budget form and StepChange do the rest. It might take a while to pay off my debts but I’m so grateful for making this possible Reviewed on: 7th May 2026

Desperate

Got into uncontrolled debt and became very confused trying to manage every month. Reviewed on: 7th May 2026

Friendly and helping always and sport

Friendly and helping always and sport Reviewed on: 7th May 2026

Very professional and understanding,

Very professional and understanding, been with them for a number of years now and they have helped me to budget really welll I would highly recommend anyone to use them when times are difficult Reviewed on: 7th May 2026

These people are exceptional.

These people are exceptional.They helped me back from the brink....and now the end is in sight. Don'thesitate.reach out to Step change for straight talking practical help .You won't regret it. Reviewed on: 7th May 2026

Brilliant

StepChange helped me take back control of not only my debts but my life. I will be forever grateful to them. They offered practical help and took away the shame I felt. Reviewed on: 7th May 2026

Awesome Customer Service

My experience with Step change has been nothing but positive and supportive at the same time. Reviewed on: 7th May 2026

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