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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18652 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18652)

Friendly and helping always and sport

Friendly and helping always and sport Reviewed on: 7th May 2026

Very professional and understanding,

Very professional and understanding, been with them for a number of years now and they have helped me to budget really welll I would highly recommend anyone to use them when times are difficult Reviewed on: 7th May 2026

These people are exceptional.

These people are exceptional.They helped me back from the brink....and now the end is in sight. Don'thesitate.reach out to Step change for straight talking practical help .You won't regret it. Reviewed on: 7th May 2026

Brilliant

StepChange helped me take back control of not only my debts but my life. I will be forever grateful to them. They offered practical help and took away the shame I felt. Reviewed on: 7th May 2026

Awesome Customer Service

My experience with Step change has been nothing but positive and supportive at the same time. Reviewed on: 7th May 2026

Step change saved me.

Step change really saved me, they are non judgemental, very helpful and they care highly for their customers. Within 1 month of contacting them, i was on the right track to get my debts paid off, I could never thank them enough. Reviewed on: 7th May 2026

StepChange helped me out of a deep hole!

StepChange's help in negotiating with my creditors turned what seemed an impossible situation into an achievable solution. It has taken time, but the end of my problem is now within sight. Reviewed on: 7th May 2026

Step change save my life this is the best I...

Step change save my life this is the best I done Reviewed on: 7th May 2026

A very satisfying experience.

I have found StepChange to be a very organised and professional company. They organised my debts into affordable interest free monthly payments and dealt with my creditors from the word go. It took 14 years, but I am now debt free and I aim to keep things that way. Reviewed on: 7th May 2026

Step change has taken all the worry away from my sit...

Step change has taken all the worry away from my situation and made me cope with debts Reviewed on: 7th May 2026

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