Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

View other StepChange products

4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Has helped me massively and always very friendly staff.

Has helped me massively and always very friendly staff. Could not recommend more Reviewed on: 7th May 2026

They have helped me enormously.

They have helped me enormously. Always very helpful and non judgemental.. If you need help don't be afraid to ask. Reviewed on: 7th May 2026

This company saved my life

This company changed my life, they saved me from spiralling to the unthinkable Reviewed on: 7th May 2026

Struggles are over.

I was struggling with debts which was impacting my mental health. Having contacted them I felt reassured that they would help me. Help came pretty fast and my anxieties got better knowing Step change was there taking care of things. Eventually they set up a debt relief order and I paid them a monthly fee that I could afford so they could pay off my debts. Overall, I don't know where I would be without them and I would say to anyone struggling with debts to phone them as soon as possible. Reviewed on: 7th May 2026

Budget plan

Payments are kept in your budget. And easy to follow. The only drawback was not being able to get through on the phone. Reviewed on: 7th May 2026

they are the light at the end of a dark tunnel

they are the light at the end of a dark tunnel and have helped me get back on my feet Reviewed on: 7th May 2026

Thank you!

A simple process met with friendly but professional customer service.. the weight lifted has given me my life back Reviewed on: 7th May 2026

Brilliant with everything I needed

Brilliant with everything I needed Reviewed on: 7th May 2026

Stepchange have been very helpful in all stages of m...

Stepchange have been very helpful in all stages of my debt plan Reviewed on: 7th May 2026

All staff are polite, friendly and helpful.

All staff are polite, friendly and helpful. Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Money Wellness 4.89 from 6473 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Debt Solutions
from MoneyPlus 4.09 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub