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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Peace of mind

They made me feel I could sleep at night and not have to worry about what was going to happen. Reviewed on: 23rd May 2025

Took away my worries by dealing with my debtors and...

Took away my worries by dealing with my debtors and setting up an affordable monthly plan. Thanks to debt plan I now have payed my debtors and have just been accepted for a new credit card and am now able to save a little money each month. Reviewed on: 23rd May 2025

Took the pressure off immediately.

Took the pressure off immediately. Allowed us to get on with our lives and pay off our debts while staying in control. Continue to support us and reviewing our situation, as we we are not debt free yet. Reviewed on: 23rd May 2025

I was recommended to StepChange as my mortgage renew...

I was recommended to StepChange as my mortgage renewed & the repayment went through the roof. Stepchange were non judgmental & helped with fielding all the chasing calls I was receiving & reduced my outgoings to an amount I could afford. Reviewed on: 23rd May 2025

An unbiased friend i

I have been with them for over 10 years. They have been excellent in all department from advice to zero clearance of my debts. Guiding me throughout. They are a phone call away.. May they continue their help to all of us in solving our debt programme. Reviewed on: 23rd May 2025

DONT SUFFER IN SILENCE!!! contact stepchange!!!!

i have been with stepchange now for a few years and its gone from 'not knowing what to do' (having bad thoughts of XXXXXXXX) to now being in control of my debt and slowly climbing out of the deep dark hole and back into the light! while ive been with stepchange ive tried to do without in order to get my debts paid off quicker but with this cost of living crisis 'doing without has made me very ill' so on my review i had to think about myself for a change and 'doing with'. so with the help of stepchange (sorting all my creditors out & who gets what amount of money each month from my monthly payment to stepchange) i can now start eating properly for the 1st time in a long while! so from being in the gutter with only bad thoughts of XXXXXXXXX to being without the stress of debt right now! thats all thanks to stepchange and their HARD WORK to help me get to where i am right now!!! so if you are reading this thinking 'its a fake review and no1 can help you like this' think again! dont let the bad thoughts your having ruin your life get the help you need by talking to stepchange! they really do help you!!!!!! by the way THIS IS NOT A FAKE REVIEW!! this is me! this is how i was feeling before i found stepchange!!!!!! stepchange has change my life!! they have pulled me out of that deep dark place and pointed me in the right direction and into the light...!!!!!! Reviewed on: 23rd May 2025

I have also found Stepchange very undersatnding and...

I have also found Stepchange very undersatnding and extremely helpful in all aspects of the situation. They have many options which help when circumstances change. Reviewed on: 23rd May 2025

Life savers

I don’t know where I would be today without step change before I knew about you I didn’t know where to turn I couldn’t eat I couldn’t sleep but now thanks to StepChange I’ve payed off over £2000 off my debt thank you so much for saving me you totally understand people that’s in crisis Reviewed on: 23rd May 2025

Very content with the level of service

I am very content with the level of service that has been provided to me. Reviewed on: 23rd May 2025

Step Change have changed my life with finances 12 ye...

Step Change have changed my life with finances 12 years ago and I now have a few years to go. Amazing and thank you so much. Reviewed on: 23rd May 2025

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