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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Highly recommended

Great place to start if you struggling with debt, very helpful and understanding Reviewed on: 23rd May 2025

stepchange changed my life .

stepchange changed my life . always had great dealings with assisting me and my worry s. i always felt they never judged me and always gave me help and advice for the best outcome. im nearly at the end of my dmp and it has been the best thing i did. amazing charity always fast at retrieving emails and help when needed can t thank the charity enough Reviewed on: 23rd May 2025

Non judgemental and effective advice easy online acc...

Non judgemental and effective advice easy online access. Reviewed on: 23rd May 2025

Genuinely didn’t know where to turn too or what to d...

Genuinely didn’t know where to turn too or what to do next as the worrying about my finances was affecting my mental health severely until a friend told me about this charity..I’m in a better place now mentally and can see a pathway to my future. Reviewed on: 23rd May 2025

Absolute god send.

Absolute god send. No judgement. Friendly and super efficient. Reviewed on: 23rd May 2025

Take back control without the stress

The whole process is as painless as possible and very simple to set up! Easy to manage your account, make revisions and stay on top of your payments. The flexibility Stepchange offers with regards to changes in circumstances for better or worse makes the DMP stress free and a higher likelihood of staying on track with becoming debt free Reviewed on: 23rd May 2025

A lot less stressful

A lot easier to have a DMP in place through Step Change than try to deal with creditors yourself Reviewed on: 23rd May 2025

I've always find the people to be very helpful and f...

I've always find the people to be very helpful and friendly and will help you with all your problems. Reviewed on: 23rd May 2025

Step Change never show judgement, only support.

Step Change never show judgement, only support. They treat people like human beings with courtesy and respect, unlike many creditors who show no consideration for people. Step Change offer a friendly ear, are transparent with their advice and provide guidance and support from the start. Reviewed on: 23rd May 2025

Took a weight off my mind.

Took a weight off my mind..explained everything in lay man's terms. Explained alternatives..telling me what was available and what would be better for my circumstance Reviewed on: 23rd May 2025

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