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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Its definitely helped me out.

Its definitely helped me out. Still worried about money problems and get very anxious Reviewed on: 7th June 2025

So knowledgable.

So knowledgable. Helped sort out my debt. Reviewed on: 7th June 2025

Helping hand

Step has been to get my finances together Reviewed on: 7th June 2025

Best thing I've done in years.

Best thing I've done in years. Debt ridden to debt free in 3 years. Now looking to have extra spending/saving money each month. Reviewed on: 7th June 2025

Amazing service

Very helpful I don't keep getting the creditors sending me emails ask for more money or bugging me to phone them Reviewed on: 7th June 2025

Such a relief

We were in over our heads due to my having to give up work through illness. Stepchange were brilliant. They listened and never once judged us. We have nearly finished paying it all, but are really grateful to the lovely people we have dealt with there. Would recommend them to anyone else who is finding their financial burdens weighing them down. After one phone call the weight was taken straight off of my shoulders. Reviewed on: 7th June 2025

Lifeline

From start to finish they provide you with tailored support around your needs. The best customer service and focus to get you back in control of your finances. One of the best decisions I ever made was contacting them and getting help. Reviewed on: 7th June 2025

Dealing with Stepchange with mental health issues

Stepchange handled my case with care and support. Suffering with mental health issues the staff showed a great deal of understanding and patience. I find the website easy to navigate. Reviewed on: 7th June 2025

Helped with my anxiety and stressed to pay off my de...

Helped with my anxiety and stressed to pay off my debts Reviewed on: 7th June 2025

If in Debt Don’t hesitate to use Step Change

I was paying a company to do what step change charity does with no charges and that’s because they care and it’s not all about their profit margin Reviewed on: 7th June 2025

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