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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

I found Step Change so very helpful

I found Step Change so very helpful they managed to sort everything out for me Reviewed on: 7th June 2025

Amazing people they do all the hard work

Amazing people they do all the hard work Reviewed on: 7th June 2025

I was in a financial mess and Stepchange helped me s...

I was in a financial mess and Stepchange helped me sort my debts and still live comfortably at the same time Reviewed on: 7th June 2025

Great help under difficult circumstances

Very informative from start to finish Reviewed on: 7th June 2025

Everything will be okay

I felt like from the very first consultation that everything was going to be okay and this will all be dealt with quickly and appropriately Reviewed on: 7th June 2025

Very helpful and non judgemental

Very helpful and non judgemental Reviewed on: 7th June 2025

Peace of mind

Step change has really been so efficient in helping me managed my debts and have given me peace of mind Reviewed on: 7th June 2025

I was at a low point.

I was at a low point. Debt felt out of control and was taking over my life. StepChange supported me, guided me through the scary stuff with the debtors and helped set up a financial plan. It's like a weight off the shoulders and I am so grateful. Reviewed on: 7th June 2025

Best friend you can find in difficult time . Thank you

Best help you get when you in need, Professional, sympatheitc and very supportive. Reviewed on: 7th June 2025

After struggling with my financial payments I contac...

After struggling with my financial payments I contacted StepChange who have been supportive and enabled me to set up an affordable monthly payment which my debtors have accepted. The communication and support is second to none. Reviewed on: 7th June 2025

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