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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16778 reviews)

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4.95

Based on 16,778 reviews, last reviewed 15th May 2026

99200% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Taking the stress out of money worries Stepchange took all the stress out dealing with my debts I did not know where to start and they dealt with my debtors, hacing financial difficulties i... Read more Reviewed on: 15th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16778)

Exellent service service.

Promptitude of response and service. Reviewed on: 6th June 2025

Support everyone

Stepchange is a provider who is established and provides impartial advice, makes their client feel in control of their own finances Reviewed on: 6th June 2025

Very good customer services and very good help

Very good customer services and very good help Reviewed on: 6th June 2025

Professional in all aspects.

Professional in all aspects. Empathetic to clients issues. Reviewed on: 6th June 2025

I m realy thankful for this opportunity you ofered...

I m realy thankful for this opportunity you ofered me Reviewed on: 6th June 2025

Most Helpful Charity

since i came to know about step change, its been very smooth and comforting journey onwards, with their unwavering support and guideance Reviewed on: 6th June 2025

Ok, the Best, nr one, recomanded evrione

Ok, the Best, nr one, recomanded evrione Reviewed on: 6th June 2025

Great, lifesavers, literally !

Great, lifesavers, literally ! Xx Reviewed on: 6th June 2025

Very helpful and able to get my finances sorted

Very helpful and able to get my finances sorted Reviewed on: 6th June 2025

Can't thank step change enough

Step change has been a life changer for me and my family. We had been struggling to make ends meet and something had to change, I found step change and thought it couldn't hurt to try. I filled out the info online and after that received a phone call offering me the different routes I could go down,and which would be best for me. I pay a set amount every month and it's what I can afford you fill out an affordability which takes note of everything you pay out and I think it's great. Every year you do a check to make sure that amount is still ok and affordable. You can see on your account how much has been paid how long you'll be paying. It's given me and my family relief. I don't hear from my creditors I just get a yearly letter from them after step change has put in how much is going to who. I would highly recommend them friendly and so helpful the online form is easy and the page is easy to use. Reviewed on: 6th June 2025

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