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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18654 reviews)

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4.92

Based on 18,652 reviews, last reviewed 30th Jun 2026

188700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Probably saved my life can't thank you enough Probably saved my life can't thank you enough Reviewed on: 30th June 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18654)

StepChange has been a life saver for me, I would rec...

StepChange has been a life saver for me, I would recommend anyone with Depts to contact this company, Reviewed on: 7th May 2026

Step change are really helpful to people who are in...

Step change are really helpful to people who are in debt they don't judge you and give you friendly and supportive advice they take the stress and worry away I can highly recommen step change to anyone who is struggling with debt. Reviewed on: 7th May 2026

EXCELLENT CUSTOMER SERVICE

Excellent Customer Service given at all times I am in contact with them they make me feel so valued as a customer and I would highly recommend the company to others They made sure that I was happy and had understanding of the process all the way Reviewed on: 7th May 2026

They changed my life 5**

I was in a terrible financial state in 2007 and it was seriously impacting my mental health. I didn't see any light at all and then I bit the bullet and contacted Stepchange. They understood my situation completely and a massive weight was lifted from my shoulders. They guided me through the process of setting up a Debt Management Plan and my life was transformed. I am so grateful to the wonderful, kind, helpful and understanding people at Stepchange. Don't put your head in the sand and try to struggle on by yourself like I did. Reviewed on: 7th May 2026

Step Change changed my life

They took away the worry of my debt and helped to plan repayment, efficiently and with no judgement Reviewed on: 7th May 2026

Good Company to work with.

I have been with Stepchange now for several years. The representatives are helpful and courteous and have dealt quickly and efficiently with my needs. I have had no problems whatsoever. Reviewed on: 7th May 2026

Very straightforward

After the initial meeting with a representative, the rest is automated and works like clockwork Reviewed on: 7th May 2026

Indispensable

Supportive empathetic i.e. non judgemental, one speaks one to one to one to a "real" person. Regular updates provided on one's debt management. Could not recommend StepChange highly enough. If you get into debt don't panic and speak to StepChange Reviewed on: 7th May 2026

Helped me lift that dreadful weight of debt

I was feeling lost and afraid with no one and nowhere to turn to for help. I was recommended Step change. I nervously made the call to them that has saved my life and helped me to live again.. I have a budget to help clear my debts and have confidence that it's all affordable They took charge of everything and advised me of my options and checked I was completely comfortable with my chosen options and payments. I feel I can breathe again. I know exactly where I am. I can sign in easily to my account and see my debt reducing. thank you so much for what you have done for me Reviewed on: 7th May 2026

Very helpful and so easy to set things up its been a...

Very helpful and so easy to set things up its been a massive weight lifted for me Reviewed on: 7th May 2026

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