Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Indispensable

Supportive empathetic i.e. non judgemental, one speaks one to one to one to a "real" person. Regular updates provided on one's debt management. Could not recommend StepChange highly enough. If you get into debt don't panic and speak to StepChange Reviewed on: 7th May 2026

Helped me lift that dreadful weight of debt

I was feeling lost and afraid with no one and nowhere to turn to for help. I was recommended Step change. I nervously made the call to them that has saved my life and helped me to live again.. I have a budget to help clear my debts and have confidence that it's all affordable They took charge of everything and advised me of my options and checked I was completely comfortable with my chosen options and payments. I feel I can breathe again. I know exactly where I am. I can sign in easily to my account and see my debt reducing. thank you so much for what you have done for me Reviewed on: 7th May 2026

Very helpful and so easy to set things up its been a...

Very helpful and so easy to set things up its been a massive weight lifted for me Reviewed on: 7th May 2026

Thank you

Overall, my experience with StepChange has been positive. I found the service helpful, supportive, and friendly during a very stressful time, and I am grateful for the support I received. However, there was one telephone conversation that left me feeling quite upset afterwards. During the call, the customer service adviser spoke in detail about her own personal circumstances, including having four children, working two jobs, and also receiving Universal Credit. While I understand she may have been trying to relate or reassure me, I personally found the conversation difficult because everyone’s circumstances are different, and it left me feeling quite low and uncomfortable after the call. I do appreciate the support StepChange provides overall, but I feel it is important that customers are able to discuss their financial situations without feeling compared to someone else’s personal circumstances, as people can already feel vulnerable when reaching out for help. Reviewed on: 7th May 2026

help me get back in control of my debt don't bury yo...

help me get back in control of my debt don't bury your head in the sand thinking it will go away reach out for help sooner rather than later will be externally grateful for the help and support Reviewed on: 7th May 2026

very helpful took away the worry

very helpful took away the worry Reviewed on: 7th May 2026

I had the most awful year struggling with paying my...

I had the most awful year struggling with paying my loans following a massive and unexpected change in my circumstances. In a conversation with my bank, it was suggested I should seek advice from StepChange. I did (reluctantly) but the outcome was better than I expected and, thanks to the advice and support I received, I no longer receive threatening letters and my finances are back under control and I live my life normally without the constant worry that used to plague me throughout every waking moment. Do not hesitate to seek advice and get things in perspective. Reviewed on: 7th May 2026

Stepchange have taken away the worry that goes along...

Stepchange have taken away the worry that goes along with being in debt. They are easy to contact and have been there every step of the way with good advice. Reviewed on: 7th May 2026

From start to finish it was extremely easy.

From start to finish it was extremely easy. Spoke on the phone and again was extremely helpful and friendly and sorted everything out relatively quickly. Wish I had done this sooner. Reviewed on: 7th May 2026

I was desperate in debt no way to pay them off and t...

I was desperate in debt no way to pay them off and there are some companies you just don't want to deal with. Step change are professional, caring make sure you have funds to meet all the things you need then sort out what you can afford and they contact the companies involved and it removes a large weight from your shoulders and minds. Thanks so much Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from MoneyPlus 4.10 from 2 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews
Debt Solutions
from Debt Movement 4.08 from 18 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub