Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Step change is outstanding so effective

I have reduced my indebtedness within a short period and look forward to wiping it completely Reviewed on: 5th August 2021

I have been a client of step change for over 10 year...

I have been a client of step change for over 10 years clearing and embarrassingly large debt. I cannot recommend them enough. They have made my journey so easy. I really could not have done it without them. Highly recommended Reviewed on: 7th May 2026

Amazing!

Step Change were there when I needed them! I don't know where I would be without them... Excellent, I would recommend 100% :) Reviewed on: 7th May 2026

Gold lifesaving award.

At my age I didn't expect to find myself needing this sort of help, the step change guys treat me with respect and were very courteous and manage to sort my problems with great efficiency. Reviewed on: 7th May 2026

Very good debt management.

Since I've been with step-change, they are very supportive towards my creditors. I have not been let down by step-change. They are excellent. My debts was managed well. Reviewed on: 7th May 2026

Have been extremely helpful with my situation

Have been extremely helpful with my situation Reviewed on: 7th May 2026

The best

Peace of mind to restart your life Reviewed on: 7th May 2026

StepChange has been fundamentally important to my life.

StepChange has been fundamentally important to my life. It has provided the freedom to pause, take stock and be supported in addressing, finally, debts incurred over a significant period. It has opened the door from what felt like a financial windowless dungeon! I would urge everyone who needs it to engage in and support StepChange. Thank you. Reviewed on: 7th May 2026

I was very embarrassed at first but every person I s...

I was very embarrassed at first but every person I spoke to made the transition easier Reviewed on: 7th May 2026

Life changing decision

Getting in touch with touch with Step Changer truly helped me turn my life around. They organised my dept and gave me a plan on how to get my repayments in order. I can honestly say that they changed my life. From a spiritually road downwards to seeing a brighter debt free future. I highly recommend that you make that call if you’re in debt. They can put a plan together for anyone to relieve the burden of debt and the stress that comes with it. Reviewed on: 7th May 2026

Excellent

Very helpful and professional . Patient and understanding. Non-judgemental Reviewed on: 7th May 2026

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt management
from Creditfix 4.70 from 795 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub