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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

very helpful and accommodating.

very helpful and accommodating.the whole process was explained properly and was easy to understand Reviewed on: 7th May 2026

It has been extraordinarily good.

It has been extraordinarily good. The non judgmental help and advice has helped me keep my house Reviewed on: 7th May 2026

Positive Experience

My experience has been very positive, they helped change my stress to relief. Reviewed on: 7th May 2026

Stress free way to get help managing debt

Stress free way to get help managing debt Reviewed on: 7th May 2026

It was so easy to do every step of the way.

It was so easy to do every step of the way. Im so glad a friend told me to try step change. Reviewed on: 7th May 2026

Excellent !

Excellent ! Friendly professional help! Reviewed on: 7th May 2026

Stepchange was a life saver and still is.

Stepchange was there when my wife and I were getting into debt due to my having a heart attack and not being able to work so ended up living on credit which was not good for our boths health and mental health we now have a affordable payment each month which has given us peice of mind and a debt free date. Reviewed on: 7th May 2026

Literally saved my life, felt like a great weight ha...

Literally saved my life, felt like a great weight had been lifted from my shoulders. Would definitely recommend, they do an excellent job. Reviewed on: 7th May 2026

Very professional friendly and very helpful.

Very professional friendly and very helpful. Reviewed on: 7th May 2026

Having spiralled out of control due to severe mental...

Having spiralled out of control due to severe mental health, I found myself in a deep dark hole. When I contacted StepChange the people I spoke to showed such an understanding of my situation. They were not judgemental and treated me with respect and compassion. I honestly don’t know what would have happened if I had remained in that pit of misery. Having them help me meant that I had a fresh start to concentrate on moving forwards in trying to get help with my illness. Please please contact Stepchange if you are struggling with debt. Don’t suffer on your own! Reviewed on: 7th May 2026

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