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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Very easy to sort your finances.

Very easy to sort your finances. Not judged. Reviewed on: 23rd May 2025

Stepchange literally saved my life.

Stepchange literally saved my life. I was depressed, anxious and in the depths of despair when I could not pay my credit cards, a debt ran up due to my divorce. But I contacted Stepchange and the staff were so empathetic. kind and knowledgeable . It has been sometimes been a struggle keeping up the level of payments as agreed, but I was determined to do so. I could have paid less as prices soared for utilities and food over the years. Stepchange would have re-negotiated my arrangement. However I did not want to lower the level of payments and now in 2025 I only have one more year until I am debt free. It makes me feel that all my birthdays and anniversaries are coming at once!! I can't thank Stepchange enough they are always there to help and advise, Reviewed on: 23rd May 2025

Thank goodness for step change!

We were sinking and had approached the bank to give us a mortgage holiday. They didn't want to know. I saw step change advertised and thought it sounded too good to be true. The best thing we ever did was get in touch. Reviewed on: 23rd May 2025

I didn't know where to start with my debts stepchang...

I didn't know where to start with my debts stepchange worked through them sorting out a payment plan without any judgement of me Reviewed on: 23rd May 2025

After covid hit.

After covid hit. And the energy crisis step Change is helping me get back on track Reviewed on: 23rd May 2025

I suffer from a health condition which causes me to...

I suffer from a health condition which causes me to easily become overwhelmed and confused. Stepchanges are my lifesaver, I wouldn’t be able to manage without them. Reviewed on: 23rd May 2025

StepChange - the go to debt management company

StepChange are the go-to if your debts are unmanageable - they help to make extremely worrying and stressful situations easier to deal with by relieving you from the demands and what can feel at times like aggressive creditors. They will help you to budget repayments that you can actually manage without having to worry about the essentials being sacrificed. I wouldn’t hesitate to recommend this long established lifeline. Reviewed on: 23rd May 2025

Excellent company didn't know where to turn they hel...

Excellent company didn't know where to turn they helped me get back on track and clear all my debts, took three years but now debt free can't praise this company emough Reviewed on: 23rd May 2025

Low point

4 years ago I was drowning in debt using one card to pay another and vice versa 1 call to step change stopped that and got my life back on track Reviewed on: 23rd May 2025

I have been with Step Change (formerly the CCVS) for...

I have been with Step Change (formerly the CCVS) for many many yrs. Under both names they have been Extremely Helpful in hey me get on top of my debts. Which were considerable!!! Now I have only a couple of yrs and I’m debt free they arranged through a debt management plan an affordable monthly payment. And my creditor are happy Reviewed on: 23rd May 2025

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