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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Always helped me.

I have used Stepchange for quite a few years now. I have always found them easy to deal with, non judgemental, friendly, and I frequently recommend them on Social Media, or to friends and family. Reviewed on: 7th May 2026

100% Reccomend

Having made use of the services that Step Change offer for a period of time I would not hesitate to recommend them to anyone seeking debt advice or guidance around financial issues. They act in an impartial manner and offer advice that is bespoke to each person and not simply an off the shelf approach. The customer service is outstanding and the flexibility with the annual review for the DMP means that life changes can be dealt with without causing further issues. Reviewed on: 7th May 2026

Excellent at helping people out

Always helpful they make you feel better when you’re depressed Reviewed on: 7th May 2026

Non judgemental and friendly

I was in a lot of debt and it hadn't been for StepChange I would have been homeless and I dread to think what would have happened to me. Right from the start they do not judge you they are friendly and helpful. Not long now before after all these years I will be debt free Reviewed on: 7th May 2026

Changed my life.

speaking with Stepchange, changed my life. I no longer have the stress of worrying about my debts getting paid on time.They were brilliant, cant thank them enough. Reviewed on: 7th May 2026

StepChange changed my life

StepChange changed my life by taking away the worry of debt. After one phone call I could sleep well again and since then I am kept up to date with statements every month. They are excellent at making sure you do not suffer with every day essentials while paying your debts. I am very grateful to them and would recommend them to anyone with debt worries. Reviewed on: 7th May 2026

Really easy to use and saved my mental health.

Really easy to use and saved my mental health. I had got my self in a state with my finances and was stuck with what to do, somebody suggested Step Change, and I found the whole experience great you can do it all on line, which for me was brilliant as found it embarrassing to speak to people about it and usually got upset if I did. Great service and can not thank them enough they deal with all your creditors for you which itself can be very stressful. Not out of the woods yet, but sleeping better and alot less stressed about it. Thank you so much Reviewed on: 7th May 2026

Use stepchange. You won't regret it!

This is a fantastic service. Being a charity, they are concerned about helping you, not making a profit. They help find the solution that's *right* for you, not what makes them money. They're really helpful on the phone, with a great deal of compassion. When i started, I was getting a little desperate, and it felt like a great weight had been lifted. Now, about halfway through my plan, I can finally see light at the end of the tunnel. Reviewed on: 7th May 2026

Just get on with it, speak to them and don't hesitate

Have never had any issues with them although sometimesneed to get a little extra knowledge from them before making a decision Reviewed on: 7th May 2026

A fantastic service with a competent and helpful team

A fantastic service with a competent and helpful team Reviewed on: 7th May 2026

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